NUZHAT MIRZA
Colorado Springs,CO
Summary
Driven and resourceful administrative professional with 13+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Owner & Host of Vacation Rental
NJ and Colorado
Plainfield, NJ & Colorado Springs,CO, CO
10.2016 - 03.2020
- Successfully ran a vacation rental independently and through top grossing platforms for several years
- Achieved 5-star ratings and Super host Status for 8 quarters in Colorado Springs
- Successfully services over 250 guest stays
- Had a track record of responding to all inquiries within the first 6 hours resulting in a booking rate of over 80%
- Resolved all customer issues in a timely manner resulting in 0 Resolution Center Customer claims payouts
- Provided quality accommodations resulting in 3% repeat business and a five stars rating from 99% of customers
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Created and monitored promotional approaches to increase sales and profit levels
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Maintained up-to-date administrative records to monitor operational conditions
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Developed key operational initiatives to drive and maintain substantial business growth
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Devised processes to boost long-term business success and increase profit levels.
Office Manager
Kantrah Solutions, Inc, Kantrah Solutions Inc
Rahway, NJ
05.2014 - 10.2015
- Maintained current and in-depth understanding of business processes, needs and objectives
- Worked with developers and engineers to realize technological solutions
- Evaluated employee records and productivity to complete employee evaluations
- Coached new hires on company processes while managing employees to achieve maximum production
- Maintained CRM database with customer updates and report generation
- Developed standard operating procedures for all administrative employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Coordinated special projects and managed schedules
- Maintained computer and physical filing systems.
Ex. Assistant
Research Foundation Of CUNY, Brookdale Center for Healthy Aging
New York, NY
08.2007 - 04.2014
- Oversaw day-to-day activities of the Center, including assistance in the development of policies, procedures and systems which ensured productive and efficient office operations
- Served as a primary point of administrative contact and liaison with the President, Provost, Deans and other offices and individuals of Hunter College, CUNY, other external institutions, and agencies
- Faculty Search- Took active part in faculty search by preparing job description, corresponding with the Human Resources and Dean in following the search protocol, posting job advertisement on popular job search web sites, reviewing the resumes of candidates, short listing candidates for initial interviews
- Reimbursements- Took care of a reimbursements for the Brookdale Director, other faculty, and invited guests by preparing all reimbursement documents, keeping track of expenses
- Presentation Development-routinely made Power Point presentations and posters for the Directors and some faculty members for conferences and high-profile meetings
- Ran Certificates in Aging Program at the Center
- An evening program that was run in collaboration with the Continuing Education department of Hunter College
- Grant Development- worked with Brookdale research core in developing grant proposals for the various grant applications, including NIH grants
- Report Writing – Worked with Brookdale Directors on the yearly center reports
- Coordinated the Brookdale Faculty Fellows Program, scheduling seminars, talks and workshops for the 14 faculty-fellows in the program
- Managed Brookdale community database for internal and external outreach
- Fielded phone calls from donors when Director was unavailable and provided informative answers to questions
- Managed inventory, placed orders and handled payment for office supplies.
Education
Bachelor of Science - Science
Karachi University
Skills
- Customer Service Management
- Team Leadership
- Verbal and Written Communication
- Training Management
- Employee Motivation
- Focus and Follow-Through
- Administrative Management
- Goal Setting
- Staff Scheduling
- Calendar Management
- Database Maintenance
- Client Service
- 55 WPM typing speed
- Conference planning
- Schedule & calendar planning
- Proofreading
- Report writing
- Staff Management
- Mail handling
- Expense reporting
- Travel coordination
- Office administration
- Administrative support
- Schedule Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Owner & Host of Vacation Rental
NJ and Colorado
10.2016 - 03.2020
Office Manager
Kantrah Solutions, Inc, Kantrah Solutions Inc
05.2014 - 10.2015
Ex. Assistant
Research Foundation Of CUNY, Brookdale Center for Healthy Aging
08.2007 - 04.2014
Bachelor of Science - Science
Karachi University
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