Overview
Work History
Education
Skills
Timeline
Generic

Miranda Torres

Philadelphia,PA

Overview

10
10
years of professional experience

Work History

Customer Success Agent

Freedom Mortgage Corporation
04.2023 - 09.2023
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Supervisor

Starbucks
04.2019 - 10.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Collection Agent

United Collection Bureau
11.2020 - 09.2021
  • Improved debtor repayment rates by negotiating payment plans and settlements effectively.
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.

Barista

Starbucks
09.2018 - 03.2019
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Supervisor

Tropical Smoothie
07.2016 - 08.2018
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.

Server

Burger King
02.2014 - 08.2016
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Lids Hat World
07.2015 - 06.2016
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Education

No Degree - Criminal Justice

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer Service and Care
  • Problem-Solving Skills
  • Organizational Skills
  • Call Management
  • Cross-cultural competence
  • Effective communication
  • Adaptability and flexibility

Timeline

Customer Success Agent

Freedom Mortgage Corporation
04.2023 - 09.2023

Collection Agent

United Collection Bureau
11.2020 - 09.2021

Supervisor

Starbucks
04.2019 - 10.2021

Barista

Starbucks
09.2018 - 03.2019

Supervisor

Tropical Smoothie
07.2016 - 08.2018

Sales Associate

Lids Hat World
07.2015 - 06.2016

Server

Burger King
02.2014 - 08.2016

No Degree - Criminal Justice

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Miranda Torres