NWE KO
Atlanta,GA
Summary
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ocean Export Freight Forwarder
DSV Air And Sea Global Transport Logistics
08.2021 - Current
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- In-depth knowledge of industry best practices
- Basic math, bookkeeping and accounting skills
- Organization, time management and prioritization abilities
- Ability to be discreet and maintain the security of patient or customer information
- Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
Flight Attendant
American Airlines
09.2017 - 08.2021
- Provide information guidance and assistance for safety and comfort to passengers on board aircraft
- Conduct safety check before flight
- Comply with all aviation rules and regulations for safety and protection
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Attend the 'brief' and act on it
- Greet customers, check their tickets and accompany them to their seats
- Monitor and secure the cabin regularly
- Submit analytic report concerning flight incidents.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Server
Imperial Koi Asian Bistro
04.2016 - 09.2017
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Experience providing excellent customer service in a fast-paced environment
- Ensure tables are enjoying their meals and take action to correct any problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Accountant Clerk
Crowne Plaza Ravinia
02.2015 - 03.2016
- Provides financial information to management by researching and analyzing accounting data, preparing reports
- Documents financial transactions by entering account information
- Prepares payments by verifying documentation, and requesting disbursements
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement and other reports
- Secures financial information by completing database backups
- Maintains customer confidence and protects operations by keeping financial information confidential.
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
Education
Associate of Arts -
General Studies Erie Community College
Buffalo, NY06.2013
High School Diploma -
Oceanside High School
Oceanside, CA06.2010
Skills
- Freight consolidation
- Documentation Management
- Cross-border Coordination
- Invoice Preparation
- Relationship Management
- Customer Service
- First Aid
- Reliability and punctuality
- Strong Work Ethic
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified HAZMAT, DSV Air & Sea
- First Aid
Timeline
Ocean Export Freight Forwarder
DSV Air And Sea Global Transport Logistics
08.2021 - Current
Flight Attendant
American Airlines
09.2017 - 08.2021
Server
Imperial Koi Asian Bistro
04.2016 - 09.2017
Accountant Clerk
Crowne Plaza Ravinia
02.2015 - 03.2016
Associate of Arts -
General Studies Erie Community College
High School Diploma -
Oceanside High School
- Certified HAZMAT, DSV Air & Sea
- First Aid
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