Nwenekamma Elezieanya
Bronx,New York
Summary
Analytical administrative worker skilled in data research and analysis and looking for career-oriented position. Brings demonstrated strengths in organizing information, typing and communications. Eager to achieve company goals while further developing skills.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Allied Security Service
The Bronx, NY
08.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Secretary to the General Manager
Ente Nazionale Idrocarburi (ENI)
Federal Capital Territory, Nigeria
12.2008 - 06.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Secretary to the General Manager
Hallmark Bank Nigeria Limited
Lagos, Nigeria
03.1998 - 11.2008
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Associate of Arts - Secretarial Administration
Federal Polytechnic Nekede
Owerri, Imo State, Nigeria04.1999
Associate of Arts - Secretarial Studies
Akanu Ibiam Federal Polytechnic, Uwanna
Afikpo, Eboyi State, Nigeria09.1992
High School Diploma -
Girls Secondary School Owerrinta
Abia, Abia State, Nigeria12.1987
Skills
- Customer Service
- Call Answering and Routing
Timeline
Front Desk Receptionist
Allied Security Service
08.2020 - Current
Secretary to the General Manager
Ente Nazionale Idrocarburi (ENI)
12.2008 - 06.2020
Secretary to the General Manager
Hallmark Bank Nigeria Limited
03.1998 - 11.2008
Associate of Arts - Secretarial Administration
Federal Polytechnic Nekede
Associate of Arts - Secretarial Studies
Akanu Ibiam Federal Polytechnic, Uwanna
High School Diploma -
Girls Secondary School Owerrinta
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