Summary
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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NWOKEDI CHIDIMMA ANGELA

Isolo,Lagos State

Summary

As a results-oriented Branch Manager with over 15 years of success in the financial industry, I am dedicated to achieving business objectives and exceeding customer expectations. I excel in promoting teamwork, providing financial consulting, and leading employee development. With strong time management, data analysis, and digital marketing skills, I thrive in fast-paced environments. My proven track record includes building productive relationships and driving team success.

Work History

Branch Manager

Access Bank Plc
Isolo, Lagos
2019 - Current
  • Supervision of Relationship Officers, Ensuring the branch’s target is met, Ensuring the profitability of the branch, Aligning with the team to reduce cost in the branch, Keeping tabs with the bank’s object and cascading to team members, Relationship management and risk asset creation
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Sales Officer

Emealds Investment Ltd.
Lagos
2005 - .
  • Daily reports of sales, Sales of company’s Products
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Recommended changes in products and services based on customer feedback.

Front Desk Officer

Power Holding Company
Bauchi
2006 - .
  • Recovery/ Reconnection Team
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Adhered to all applicable laws and regulations while performing job duties.
  • Participated in training sessions and workshops related to customer service best practices.

Relationship Manager

Diamond Bank Plc
Lagos
2008 - .
  • Marketing Credit Portfolios like MSME Loans, overdraft, Term loans etc., Packaging and monitoring of credit facilities at the branch level, Relationship management & engagement, Sales of banks product, Customer’s compliant resolution
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Education

Bachelor of Science - Marketing

Ebonyi State University
Abakaliki

Digital Marketing And E-Commerce

Google.com

Skills

  • Good interpersonal skills
  • Ability to work well with a team & without supervision
  • Organizational skills
  • Analytical & Numerical skills
  • Financial Oversight
  • Excels in team leadership
  • Performance Reviews

Hobbies and Interests

  • Reading
  • Learning
  • Sports

References

To be provided upon request.

Timeline

Branch Manager

Access Bank Plc
2019 - Current

Sales Officer

Emealds Investment Ltd.
2005 - .

Front Desk Officer

Power Holding Company
2006 - .

Relationship Manager

Diamond Bank Plc
2008 - .

Bachelor of Science - Marketing

Ebonyi State University

Digital Marketing And E-Commerce

Google.com

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NWOKEDI CHIDIMMA ANGELA