Ny Dipuna
Saint Petersburg
Summary
Skilled in phlebotomy and patient care, I significantly enhanced donor experience and safety at Ocotpharma. My proactive approach in plasma processing and donor monitoring, coupled with exceptional teamwork and collaboration, led to a notable improvement in operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Plasma Center Technician
Ocotpharma
- Processed and labeled plasma units for storage and distribution.
- Performed vein punctures with precision to minimize donor discomfort.
- Conducted initial donor health screenings to ensure eligibility for plasma donation.
- Operated centrifuge machines to separate plasma from whole blood donations.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Participated actively in ongoing professional development opportunities offered by employer, staying current on industry trends.
- Streamlined workflow by managing inventory levels and ordering supplies as needed.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
Mental Health Technician
N&M Living Group Home
02.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
Sitter
John’s Hopkins Hospital
01.2017 - 01.2020
- Performed regular inspections on patient security measures, documenting results to confirm well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Mental Health Technician
Superior Care Homes
02.2020 - Current
- Performed regular inspections on patient security measures, documenting results to confirm well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Mental Health Support Worker
A Firm Care Group Home
02.2022 - 02.2024
- Facilitated group therapy sessions to foster peer support and improve social skills among patients.
- Provided crisis intervention and de-escalation support during acute episodes of mental distress.
- Conducted virtual therapy sessions using telehealth software to provide remote support to patients.
- Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
- Developed individualized care plans tailored to each patient's specific mental health needs.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
Education
High School Diploma -
Mount Pleasant
Providence, RI06.2016
Skills
- Lab safety protocols
- Patient care
- Phlebotomy expertise
- Medical screening
- Plasma processing
- Donor monitoring
- Teamwork and collaboration
- Customer service
- Time management
Certification
- Licensed Phlebotomist - State Department of Health Services.
- First Aid Certification – American Red Cross or St John Ambulance.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Infection Control Certificate - Various accredited organizations.
- CPR/AED Certification
- First Aid Certification
- State Driver's License
Timeline
Mental Health Technician
N&M Living Group Home
02.2022 - Current
Mental Health Support Worker
A Firm Care Group Home
02.2022 - 02.2024
Mental Health Technician
Superior Care Homes
02.2020 - Current
Sitter
John’s Hopkins Hospital
01.2017 - 01.2020
Plasma Center Technician
Ocotpharma
High School Diploma -
Mount Pleasant
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