Summary
Overview
Work History
Education
Skills
Timeline
Generic

NYESHA SIMS

Leesburg

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Connexus
02.2023 - 07.2025
  • Answered phones, emails, and live chat from customers
  • Professionally responding to customer inquiries
  • Identified, escalated priority issues, and reported to high-level management
  • Followed up on complicated customer interactions where required
  • Remote

Property Administrator

Sierra Pacific Properties, Inc.
11.2020 - 01.2023
  • Managed and maintain property files and documentation, ensuring accuracy and compliance with regulations.
  • Prepared work order reports for tracking maintenance requests.
  • Performed data entry tasks related to tenant information, lease agreements, and property management.
  • Exhibited excellent phone etiquette when communicating with tenants, vendors, and other stakeholders.

Shift Leader

Jamba Juice
07.2017 - 11.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Crew Member

Wendy's
07.2014 - 06.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Lee County High School
Leesburg, GA

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
07-2028

Skills

  • Customer service
  • Data entry
  • Fair housing regulations
  • Fair housing policies
  • Building rapport
  • Phone and email etiquette
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strategic sales techniques
  • Problem Solving

Timeline

Customer Service Representative

Connexus
02.2023 - 07.2025

Property Administrator

Sierra Pacific Properties, Inc.
11.2020 - 01.2023

Shift Leader

Jamba Juice
07.2017 - 11.2020

Crew Member

Wendy's
07.2014 - 06.2017

Lee County High School

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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