Nya Bischoff
Sanford,FL
Summary
I am an organized employee with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
I also know how to manage groups of people that range from different ages to effectively get work done. Can maintain good time management while staying busy and helping other coworkers or customers.
Overview
3
3
years of professional experience
Work History
Hostess/To Go
Red Robin
Sanford, FL
08.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
Volleyball Coach
Oviedo Volleyball Academy
Oviedo , FL
11.2022 - Current
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
- Provided feedback to players on technique, strategy, and skill development.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Communicated regularly with parents regarding their child's progress in the sport.
Barista Shift Supervisor
Blended Bistro and Boba
Lake Mary, FL
10.2021 - 11.2022
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Received payments from customers and returned correct change when necessary.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
Education
High School Diploma -
Seminole High School
Sanford, FL05-2021
Some College (No Degree) - Humanities
Seminole State College of Florida
Sanford, FLSkills
- Event Planning
- Food Running
- Server Support
- Reservations Management
- Complaint Handling
- Guest Engagement
- Customer Service
- Detail Oriented
- Menu knowledge
- Student Monitoring
- Team Training
- Performance Evaluation
- Team Development
- Game Strategy Development
- Program Leadership
- Building Relationships
- Group leadership
- Performance Improvements
Timeline
Hostess/To Go
Red Robin
08.2024 - Current
Volleyball Coach
Oviedo Volleyball Academy
11.2022 - Current
Barista Shift Supervisor
Blended Bistro and Boba
10.2021 - 11.2022
High School Diploma -
Seminole High School
Some College (No Degree) - Humanities
Seminole State College of Florida
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