Nya Burse
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Royals Caribbean Restaurant
06.2017 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered phone and monitored orders for quality control.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Operated cash register.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Associate
Target
08.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Associate Cashier
Rita's
02.2016 - 05.2017
- Greeted customers upon arrival
- Upsold new items and deals of the week
- Maintained proper sanitation inside and outside of the store until closing hours
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
High School Diploma -
Charter High School For Architecture And
Philadelphia, PA06.2017
Skills
- Customer Service
- Positive Attitude
- Multitasking
- Active Listening
- Microsoft Office
- Call Center Operations
- Problem Resolution
- Guest Services
- Employee Management
- Multi-Line Phone Systems
- Refunds and Exchanges
- Product and Service Solutions
- Appointment Scheduling
Timeline
Customer Service Associate
Target
08.2017 - 01.2018
Customer Service Manager
Royals Caribbean Restaurant
06.2017 - 05.2021
Customer Service Associate Cashier
Rita's
02.2016 - 05.2017
High School Diploma -
Charter High School For Architecture And
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