Nya Butler
Dallas,GA
Summary
Dedicated sales associate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Sales Associate
European Wax Center
Madison, AL
07.2021 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead Sales Associate
Ulta Beauty
Smyrna, GA
11.2017 - 03.2021
- Created new processes for increasing customer service satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Expressed appreciation and invited customers to return to the store.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Successfully interacted with customers and retail buyers to increase sales and services.
- Developed numerous new customer prospects or referrals.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Merchandising
Kingsborough Community College
BrooklynSkills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Opening/closing procedures
Accomplishments
- Customer Assistance
- Worked with company systems such as Booker software and diligently completed all assigned tasks, working overtime as needed. Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales
- Consistently generated additional revenue through skilled sales techniques. Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
Timeline
Sales Associate
European Wax Center
07.2021 - 09.2022
Lead Sales Associate
Ulta Beauty
11.2017 - 03.2021
Associate of Arts - Merchandising
Kingsborough Community College
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