NYA COOPER
Antioch,CA
Summary
I am a enthusiastic and self-motivated worker. I would like a position that would allow me to apply my customer service, interpersonal skills and hard work to my employers. I am extremely passionate about any and everything I put my mind too.
Overview
2
2
years of professional experience
Work History
Owner
NyaalyseBeauty
- Performed services such as Eyelash extensions, Permanent Makeup, Full body waxing, Facial threading, Eyes and brow tinting, Lamination, Makeup application
- Created Social media promotion flyers to promote my business
- Social media promoter on Facebook and Instagram
- Website maintaining for my business.
Senior Stylist
Ruti
06.2022 - Current
- Completed web orders and packaged them up for pickup from mailing companies
- Encouraged customers on which pieces of clothing would look better on them
- Educated them on which sizes and styles would go best with their body shape
- Maintained cleanliness in the boutique to make the store look its best
- Checked inventory of clothing and created a supply list for pieces we need sent to the store from HQ
- Sent emails daily to customers about any deals or their most recent visit to the customers
- Cashier work when customers are ready to pay
- Trained new hires on what to be expected
- Created new looks every few weeks on manikins.
Receptionist/Social Media Coordinator
The Lash Lounge
- Answering phone calls, Checking people in or out, rescheduling and scheduling clients
- Receiving request from my manager and completing them
- Janitorial work (Cleaning receptionist area, bathrooms, Break rooms, restocking shelves etc.)
- Following up on Leads who would like a phone call to schedule appointments via social media
- Marketing manager, responsible for social media platforms (Instagram, Facebook etc.).
Lead Esthetician
Benefit Cosmetics (LVMH Owned)
- Check in and encourage the other estheticians of what their goals are for the day
- Facial and body waxing and airbrush tanning for the clients
- Performing customer service to the clients and checking them in online for their appointments
- Cleaning, restocking and organizing the store
- Check inventory and create a supply list for any supplies or retail items we may need for the store
- Confirm the estheticians are ready when we are hired to do the events needed for the job.
Booth Renter
U Go Girl Salon
- Did Hair services for clients and performed customer service on them
- Helped my boss with any services she needed done
- Checked voicemails and relayed messages to my boss and co-workers about clients who were in need of Hair service.
Beauty Advisor
Walgreens
- Maintained organization in the store and did janitorial work amongst the store
- Helped customers find products and worked with the cash register to help them buy the product
- Lots of personal customer service and maintained a great attitude towards customers and staff.
Call Center Representative
Old Republic Home Protection
- Analyzed and evaluated calls to determine if authorizations could be issued to service providers to repair or replace defective equipment for insured customers
- Provided excellent customer service while processing service request for Homeowners with assigned service providers
- Highly effective in servicing and calming difficult or upset customers
- Power user of Zeacom to control calls and Everest to set up service request and communicate with service technicians
- Competent in Microsoft Office products including Outlook and MS Word.
Delivery Driver/Event Coordinator
Cal Catering
- Supported Departments on campus by placing and delivering food orders
- Organized, confirmed and set up orders for customers on time and without error
- Greeted Customers and provided excellent customer service
- Drove campus van safely to deliver orders to customers.
Sales Assistant (Seasonal)
Chandler Video Productions
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Performed marketing duties including phoning customers regarding sales, updating customers on their orders and handling marketing flyers.
Co-owner
Candogirl.com
- Created a t-shirt line with my mother to encourage young girls that they are all powerful
- Sold t-shirts at special occasions, festivals and events
- Collected cash and credit cards and issued receipts to customers.
Education
Cosmetology License - Cosmetology
Avalon School of Cosmetology - Alameda
Alameda, CA01.2018
High School Diploma -
Patten Academy
Oakland, CA05.2014
Skills
- Fast learner
- Friendly and helpful
- Highly dependable
- Flexible schedule availability
- Customer-oriented
- Expert knowledge of computer software
- Business Management
- Client Service
- Decision Making
- Problem Solving
- Creative Thinking
- Honest, trustworthy and punctual
Timeline
Senior Stylist
Ruti
06.2022 - Current
Owner
NyaalyseBeauty
Receptionist/Social Media Coordinator
The Lash Lounge
Lead Esthetician
Benefit Cosmetics (LVMH Owned)
Booth Renter
U Go Girl Salon
Beauty Advisor
Walgreens
Call Center Representative
Old Republic Home Protection
Delivery Driver/Event Coordinator
Cal Catering
Sales Assistant (Seasonal)
Chandler Video Productions
Co-owner
Candogirl.com
Cosmetology License - Cosmetology
Avalon School of Cosmetology - Alameda
High School Diploma -
Patten Academy
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