Summary
Overview
Work History
Education
Skills
Timeline
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Nya Franklin

Richmond,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing social skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Patient Registration Coordinator

Ortho Virginia
12.2022 - Current
  • Maintained strict compliance with HIPAA regulations, ensuring patient confidentiality at all times.
  • Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
  • Improved patient experience through proactive problem-solving and empathetic communication skills.
  • Collaborated with the precert department to run and update insurance.

Healthcare Assistant

Angels on Earth in Home Healthcare
12.2020 - Current
  • HIPAA compliance, CPR and BLS certified, and Safety Management
  • Maintained accurate records of patient care, progress, and concerns for the best health outcomes.
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols.
  • Contributed to efficient care coordination by maintaining open lines of communication among team members, patients, and families.
  • Monitored vital signs regularly, promptly reporting any abnormalities to case manager and family.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
  • Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Office Administrator

FAM'S TRANSPORTATION
08.2021 - 08.2022
  • Enhanced team building with the establishment by providing clear communication channels and guidelines to each staff member.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members. Scheduling pick up and delivery times for distribution of merchandise.
  • Maintained monthly and yearly budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by fostering strong working relationships among the venders and colleagues.

Teacher

KIDS WORLD LEARNING CENTER
04.2018 - 03.2020
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and encouraging a supportive learning environment.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Education

Pre - Nursing -

NORFOLK STATE UNIVERSITY
Norfolk, VA
05.2021

High School Diploma -

Meadowbrook High School
Chesterfield, VA
05.2019

Skills

    • Microsoft Office (Word, Excel, and PowerPoint)
    • Communication skills
    • Time management
    • Leadership skills
    • Hospitality Care
      • Insurance Verification Knowledge
      • Resourcefulness and Initiative
      • Attention to Detail
      • Problem Solving Abilities
      • Patient Confidentiality Understanding

Timeline

Patient Registration Coordinator

Ortho Virginia
12.2022 - Current

Office Administrator

FAM'S TRANSPORTATION
08.2021 - 08.2022

Healthcare Assistant

Angels on Earth in Home Healthcare
12.2020 - Current

Teacher

KIDS WORLD LEARNING CENTER
04.2018 - 03.2020

Pre - Nursing -

NORFOLK STATE UNIVERSITY

High School Diploma -

Meadowbrook High School

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Nya Franklin