Nya Gipson
Pearland,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Target, excelling in cash management and customer service. Proven ability to enhance guest satisfaction through effective problem resolution and strong interpersonal skills. Adept at training new employees and maintaining safety compliance, ensuring a positive and efficient store environment.
Overview
2
2
years of professional experience
Work History
Guest Service Team Member
Target
Pearland, TX
12.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled cash payments from guests and ensured accuracy of daily revenue reports.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prioritized and completed tasks throughout every shift to support store operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions regarding store policies and services.
- Provided assistance to other departments when needed during peak hours or special events.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided a clean workspace area with necessary supplies throughout shift.
- Scanned items and checked pricing on cash register for accuracy.
- Cross-checked pricing between online orders and physical products to ensure accuracy.
- Ensured compliance with safety regulations within work areas.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Maintained knowledge of current sales promotions, events and policies regarding payment methods, security practices.
- Demonstrated a friendly attitude towards co-workers and customers alike.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and provided excellent customer service.
Team Member
CVS Pharmacy
Pearland, Texas
07.2023 - 12.2023
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in team meetings to discuss strategies for improvement.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Assessed company operations for compliance with safety standards.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Implemented strategies to take advantage of new opportunities.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Trained new team members using approved training materials and information.
- Provided customer service support to ensure satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Looked for ways to go above and beyond job requirements.
- Maintained a clean and organized work area throughout shift.
- Determined consumer needs to provide products and services appealing to larger market.
Education
High School Diploma -
MacArthur High School
05-2022
Skills
- Cash Management
- Inventory management
- Customer service
- Payment processing
- Safety compliance
- Customer relationship management
- Problem resolution
- Training new employees
- Time management
- Meticulous Quality Assessment
- Strong empathy
- Guest relations
- Complaint handling
- Flexible schedule
- Guest orientation
- Verbal and written communication
- Cash handling experience
- Guest accommodations
- Shift change management
- Detail-oriented
- Conflict resolution
- Cultural awareness
- Teamwork and collaboration
Languages
Spanish
Limited
I'd like to say I bring my all to the table with any job that comes my way.
- I'm very extroverted and love meeting new people.
- Learning everyone's names is my favorite part of a new job.
- I can make any awkward situation non-awkward.
Timeline
Guest Service Team Member
Target
12.2023 - Current
Team Member
CVS Pharmacy
07.2023 - 12.2023
High School Diploma -
MacArthur High School
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