Nya Madrid
Conyers,GA
Summary
Dedicated Individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic woman committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. I am a Hardworking and passionate indivdual with strong organizational skills eager to secure entry-level.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Atlanta Plus Urgent Care
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
MRI Imaging Specialist
01.2023 - 07.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Agent, Contractor
Nydane Painting Company LLC
01.2022 - 05.2023
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
Waitress/Restaurant Hostess
Soul Delicious Grill & Buffet
04.2019 - 01.2022
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Sales Associate
Goodwill
08.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Applied Science - Nursing
Southern Crescent Technical College
Griffin, GA08.2025
Certification - Ems Professions
Atlanta Technical College
Atlanta, GA05.2023
High School Diploma -
Charles R. Drew High School
Riverdale, GA05.2021
Skills
- Mail Distribution
- Departmental Support
- Correspondence Drafting
- Supply Management
- File Organization
- File Management
- Customer Service
- Clerical Support
- Listening Skills
- Time Management
Certification
- BLS CPR CERTIFIED, AHA - [2022]
Timeline
Front Desk Receptionist
Atlanta Plus Urgent Care
07.2023 - Current
Front Desk Receptionist
MRI Imaging Specialist
01.2023 - 07.2023
Front Desk Agent, Contractor
Nydane Painting Company LLC
01.2022 - 05.2023
Sales Associate
Goodwill
08.2020 - 02.2021
Waitress/Restaurant Hostess
Soul Delicious Grill & Buffet
04.2019 - 01.2022
Associate of Applied Science - Nursing
Southern Crescent Technical College
Certification - Ems Professions
Atlanta Technical College
High School Diploma -
Charles R. Drew High School
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