NYA OLIVARES
Reno,NV
Summary
Enthusiastic professional with fifteen plus years of experience in the industry. Dedicated, hardworking restaurant manager with extensive daily planning at FOH and BOH operations.
A demonstrated team leader with excellent staff management skills. Able to resolve issues related to inventory, kitchen slow-downs, and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager of F&B
Hyatt Regency Lake Tahoe Resort And Spa
03.2023 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Payroll and Balance Sheets
- Manage over 150+ employees
- Manage 7 different food and beverage outlets
Restaurant Supervisor
Doubletree by Hilton Hotels
12.2019 - 10.2022
- Inventory: Ordering food, alcohol, linens, gloves and other supplies while staying within the budget limitations
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reconciled daily transactions, balanced cash registers
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Front of House Manager
Tastes On The Fly
09.2019 - 02.2020
- Provided the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Displayed leadership in guest hospitality, exemplified excellent customer service and created a positive atmosphere for both guest and employees.
- Identified the developmental needs of others, coached, mentored, & helped others to improve their knowledge or skills.
- Inventory for beer, wine and liquor
Management Intern
The Lodge At Sonoma Resort An Autograph Hotel
05.2019 - 08.2019
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Provided services that are above and beyond for customer satisfaction and retention.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Collaborated with industry professionals to learn internal business processes and best practices.
Event Ambassador / Shift Lead
Topgolf Scottsdale
10.2017 - 05.2019
- Bartending & serving duties
- Served, Bartend and set up banquet events.
- Supervising Event Ambassador / Bay Host, providing guests with a high-quality service in a sports entertainment atmosphere
- Utilized interpersonal and communication skills to lead, influence, and encourage others
- Analyzed information and evaluating results to choose the best solution and solve problems.
Server and Shift Lead
Culinary Dropout
08.2015 - 10.2017
- Providing guests with a professional and friendly service
- Closing manager duties
- Received frequent customer compliments for going above and beyond normal duties
- Accurately recording guest selections and keying them into the register.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Barista
Starbucks
06.2014 - 05.2016
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Server/ Bartender /Host
Vintage 95 Wine Lounge
10.2011 - 10.2014
- Providing guests with an exceptional level of guest satisfaction in a sophisticated and upscale restaurant
- Crafting variety of drinks
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Hostess
Grimaldi's Pizza
06.2010 - 04.2011
- Providing a friendly, hospitality environment for guests upon walking into the restaurant by opening the door, Greeting the guest, and showing them to their tables
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Safe Serv certification: Food Handling Level 2 Sommelier through the Court of Masters -
Bachelor - Hotel And Restaurant Tourism
Northern Arizona University, Tourism
Flagstaff, AZ07.2023
Associate Degree - Hotel And Restaurant Management Tourism
Scottsdale Community College
Scottsdale, AZ05.2017
High School Diploma -
Hamilton High School
Chandler, AZ05.2009
Skills
- Outgoing and energetic
- Time Management
- Quick learner & Multitasking
- Fine-Dining Expertise
- Knowledge in diverse Food & Beverage and sanitation
- Skilled in Microsoft office, point of sales, PBX, aloha & focus terminals
- Decision making
- Managing Staff
- Exchanges and refunds
- Schedule coordination and evaluations
- Excel in leadership skills, hospitality, communication,
- Performance analysis
- Problem-solving
- Inventory management
- Hiring and Training
Certification
- Level 2 Sommelier through Court of Masters
- Safe Serve Certification: Food Handling
Timeline
Assistant Operations Manager of F&B
Hyatt Regency Lake Tahoe Resort And Spa
03.2023 - Current
Restaurant Supervisor
Doubletree by Hilton Hotels
12.2019 - 10.2022
Front of House Manager
Tastes On The Fly
09.2019 - 02.2020
Management Intern
The Lodge At Sonoma Resort An Autograph Hotel
05.2019 - 08.2019
Event Ambassador / Shift Lead
Topgolf Scottsdale
10.2017 - 05.2019
Server and Shift Lead
Culinary Dropout
08.2015 - 10.2017
Barista
Starbucks
06.2014 - 05.2016
Server/ Bartender /Host
Vintage 95 Wine Lounge
10.2011 - 10.2014
Restaurant Hostess
Grimaldi's Pizza
06.2010 - 04.2011
Safe Serv certification: Food Handling Level 2 Sommelier through the Court of Masters -
Bachelor - Hotel And Restaurant Tourism
Northern Arizona University, Tourism
Associate Degree - Hotel And Restaurant Management Tourism
Scottsdale Community College
High School Diploma -
Hamilton High School
- Level 2 Sommelier through Court of Masters
- Safe Serve Certification: Food Handling
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