Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nya Samuels

McKinney,TX

Summary

Polite and positive Customer Service professional with exceptional telephone etiquette. Proficient in assisting guests/volunteers/patrons with on-site needs and quick response to all inquiries proficiently and accurately. Easily adaptable to high-pressure, dynamic situations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica
10.2020 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Front Desk Clerk

Houston Food Bank
01.2020 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy office.
  • Entered customer data using office software and updated information whenever needed.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing daily guest visits.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Monitored office supplies by checking inventory on a daily basis and placed orders whenever stock appeared low.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Cashier

Taco Bell
05.2018 - 08.2018
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with Team Lead to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Served needs of more than 50 customers in busy fast-food environment.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Processed payments and counted change to complete transactions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.

Education

High School Diploma -

Hubert Humphrey Job Corps

Skills

  • Multi-Line Phone Systems
  • Filing
  • Appointment Setting
  • Customer service
  • Refunds and exchanges
  • Cash register operations
  • Cash Drawer Management
  • Scheduling
  • Mail Sorting
  • Office Supply Ordering
  • Organization
  • Stocking and Replenishing
  • Multi-tasking ability
  • Call Documentation

Timeline

Customer Service Representative

Alorica
10.2020 - 03.2021

Front Desk Clerk

Houston Food Bank
01.2020 - 03.2020

Cashier

Taco Bell
05.2018 - 08.2018

High School Diploma -

Hubert Humphrey Job Corps
Nya Samuels