Nyabbie Charles
Stockbridge,GA
Summary
Detail-oriented and friendly receptionist with over three years of experience providing exceptional customer service and administrative support in a fast-paced office environment. Adept at managing phone systems, greeting clients, scheduling appointments, and handling office communications. Looking to leverage my organizational skills and positive attitude in a receptionist role.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Cigar Bank
McDonough, GA
10.2024 - Current
- Worked with fellow sales team members to achieve group targets.
- Handled returns and exchanges according to company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
Front Desk Receptionist
Regional Medical Center
Decatur, GA
04.2023 - 02.2024
- Explained policies and procedures to visitors.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Compiled and prepared reports and documents as requested.
Call Center Representative
Xfinity Comcast
Decatur, GA
01.2022 - 02.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Effectively managed and settled customer grievances to ensure consistent satisfaction.
- Enhanced customer engagement through effective assistance, driving productivity and profit growth.
Education
High School Diploma -
Newton High School
Covington, GA07-2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc)
- Multiline phone system management
- Strong time management and organizational skills
- Appointment scheduling and calendar management
- Client and visitor greeting
- Data entry and filing
- Basic bookkeeping
- Office equipment operation (copiers, fax machines, etc)
- Professional phone etiquette
Timeline
Sales Associate
The Cigar Bank
10.2024 - Current
Front Desk Receptionist
Regional Medical Center
04.2023 - 02.2024
Call Center Representative
Xfinity Comcast
01.2022 - 02.2023
High School Diploma -
Newton High School
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