Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
40 Under 40 Chamber of Commerce Award
Timeline
Generic

Nyada Batieste

Oakland,CA

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

11
11
years of professional experience

Work History

Senior Manager, Member Support Services

Included Health
09.2022 - Current
  • Led cross-functional teams to streamline project delivery and enhance collaboration across departments.
  • Developed and implemented strategic initiatives that increased operational efficiency and improved service delivery.
  • Mentored junior managers, fostering professional growth and enhancing team performance through targeted training programs.
  • Analyzed market trends to inform strategic planning and align organizational goals with emerging opportunities.
  • Collaborated regularly with clinical and care leaders along with engineering and product colleagues to ensure outstanding member experience and efficient delivery.
  • Led cross-functional projects to enhance workflows, handoffs, and processes within virtual care.
  • Spearheaded change management efforts, effectively guiding teams through transitions while maintaining productivity levels.

Assistant Project Manager

Royalty Pro Painting
05.2020 - 02.2024
  • Coordinated project schedules and timelines to ensure on-time completion of painting contracts.
  • Assisted in managing project budgets and resource allocation for multiple simultaneous projects.
  • Developed comprehensive project documentation, including scopes of work and client communications.
  • Collaborated with subcontractors to ensure quality standards and adherence to safety regulations.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.

Provider Referral Supervisor

Included Health
10.2014 - 09.2022
  • Oversaw daily operations, ensuring compliance with organizational policies and procedures.
  • Led training programs to enhance team performance and service delivery standards.
  • A ERG leader who facilitated company wide events and coordinated DEIB initiatives to influence recruiting to attract top talent.
  • Maintained change champion mindset through system and corporate growth
  • Implemented process improvements that streamlined workflows and increased efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Toll Collector

Cal Trans Bay Bridge
01.2014 - 08.2014
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Classified all vehicles passing through toll lanes in accordance with procedural requirements.
  • Monitored toll lane activity and generated operational reports.
  • Operated toll collection equipment and processed toll payments accurately.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Maintained professionalism with clean, tidy, and well-stocked check-out lines.
  • Managed stressful workloads and surges positively and with urgency.

Education

No Degree - Healthcare Management

San Francisco State University
San Francisco, CA

Project Management Certificate -

Google Professional Certificate -Coursera
01-2025

Skills

  • Organizational strategy development
  • Strategic resource management
  • Healthcare Operations Management
  • Cross-functional Project Leadership
  • Process Improvement & Standardization
  • Data-driven Leadership & Analytics
  • Workforce Planning & Optimization
  • Customer Expectation Management
  • Adaptability & Strategic Planning

Accomplishments

  • Androscoggin Leadership and Development Certificate
  • Employee Resource Group (ERG) Leadership: MOSAIC
  • UpliftLA Steering Committee Member
  • Company Wide Recognition: Grand Rounds of Applause

40 Under 40 Chamber of Commerce Award

Honored as a 40 Under 40 recipient by LA Chamber of Commerce for exceptional leadership in transforming healthcare and mentoring emerging professionals.

Timeline

Senior Manager, Member Support Services

Included Health
09.2022 - Current

Assistant Project Manager

Royalty Pro Painting
05.2020 - 02.2024

Provider Referral Supervisor

Included Health
10.2014 - 09.2022

Toll Collector

Cal Trans Bay Bridge
01.2014 - 08.2014

No Degree - Healthcare Management

San Francisco State University

Project Management Certificate -

Google Professional Certificate -Coursera

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