Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic

Nyah Hickory

Tampa,FL

Summary

As an HR professional with more than three years of employment experience in professional interactions, I would consider myself a Hardworking Team member seeking employment. Bringing forth a motivated attitude and a variety of powerful skills, Adept in various modern social media platforms and office technology programs. Committed to utilizing my skills to further the mission of a company. I am a Dedicated Customer HR Service Representative striving to provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients/vendors within the community. Superior in identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with experienced knowledge of the customer service industry. Exceptionally Bilingual In Spanish, motivated, and ready to join my next team. My Qualities include being Resourceful with excellent analytical skills and a commitment to providing strong organizational abilities with proven successes in managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. I have the ability to multitask and work well with others. Guest-oriented, bringing forth a compassionate and friendly attitude. Highly organized, and skilled in written and verbal communication. Committed to utilizing my skills to help others while becoming a leader who works well under pressure, and exudes positivity.

Overview

4
4
years of professional experience

Work History

Human Resources Assistant

Bch Mechanical
06.2023 - Current

• Maintains accurate and up-to-date human resource files, records, and documentation.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
• Maintains the integrity and confidentiality of human resource files and records.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Provides clerical support to the HR department.
• Assistance with payroll functions including processing, answering employee questions, fixing processing errors.
• Acts as a liaison between the organization and external contactors, which may include health, disability, and retirement plan providers.
• Conducts and assists with new hire orientation.
• Assists with planning and execution of special events such as benefits enrollment.

  • Skills: Offboarding · New Hire Orientations · OSHA Compliance · Environment, Health, and Safety (EHS) · Administration · Termination of Employment · Benefits Management · 401(k) Retirement Savings Plans · I-9 Compliance · U.S. Family and Medical Leave Act (FMLA) · Open Enrollment · Confidentiality · Workday · ADP Workforce · Onboarding · Communication · Human Resources Information Systems (HRIS) · Human Resources (HR) · Microsoft Office

Onboarding Specialist

Citi
01.2023 - 06.2023

• Auditing data and setting up recourse profiles in internal systems; assisting with the coordination, preparation, and distribution of employee/non-employee documentation.
• Aligning new recourses with managers and their team communicating involvement procedures to all stakeholders.
• Serving as the primary point of contact for hiring managers and newly hired resources
• Providing reporting and project updates to team lead and/or senior management.
• Prioritizing and managing workload to meet critical deadlines.
• Acting as a subject matter expert and making recommendations on how to improve process efficiency.
• Ensuring compliance with all processes and always maintaining a high level of confidentiality.
• proactively identifying process improvements.
• Identifying innovative and creative new ways to onboard new employees/reach a more scalable and measurable onboarding experience.

  • Skills: Client Onboarding · NAM · Vendor Partnerships · Confidentiality · Compliance Management · Contract Management · Onboarding · Human Resources (HR) · Customer Service · Microsoft Office

Office Manager

Connectwise
05.2021 - 01.2023

• Outgoing personality, detail-oriented, working well under pressure while having excellent analytical skills Proficient with Microsoft Word, Excel, and Outlook.
• Self-starter who can work and learn quickly while maintaining a positive attitude and also attaining Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures, terminology, and SharePoint.
• Duties include Notifying internal teams of visitors, managing office supplies, shipping, breakroom, and all office inventory, communicating with building management and vendor for needed improvements and repairs, Managing and reporting colleague complaints regarding facilities on department boards, and working with finance to resolve any discrepancies on invoices and packing slips.
• Organizing and straightening the office, Order/stocking food orders, office supplies, and miscellaneous special orders, booking conference rooms and meetings, Sorting, and routing incoming office mail, and providing front desk coverage as needed.

  • Skills: Asset Management · Microsoft Excel · Microsoft Word · Confidentiality · Administrative Assistance · Adobe Acrobat · Spanish · French · Customer Service · Office Administration · Microsoft Office

Nordstrom Merchandise Support/Fulfillment

Nordstrom
01.2020 - 05.2021
  • Receiving, unloading freight, unpacking and delivering newly arrived merchandise to selling departments, Fulfilling customer orders in a timely manner following quality standards
  • Preparing and shipping customer's orders following quality, packing, and shipping standards
  • Utilizing inventory management systems to scan, process, and research merchandise shipments in accordance with our inventory control processes, Assisting in maintaining clean and organized selling floors and stockrooms Providing general support to the store, e.g
  • Set up special events, organize backroom, markdowns, and relocate store fixtures
  • A high level of ownership, accountability and initiative, Had success working in a fast-paced environment thanks to your ability to prioritize multiple tasks, Organizational skills and attention to detail, The skills to use of a variety of technology and new computer applications,The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds,The ability to work a flexible schedule based on business needs.

Education

B.A. In psychology -

University of South Florida
Tampa, Florida
01.2025

A.A in Psychology -

University of South Florida
Tampa, Florida
01.2023

Skills

  • Microsoft Office Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Excel
  • Creativity
  • Computer Skills
  • Conflict Resolution
  • Hard Working
  • Problem Solving
  • Self-motivation
  • Interpersonal Skills
  • Leadership
  • Fast Learner
  • Decision Making
  • Ability to Multitask
  • Time Management
  • Ability to Work in a Team

Accomplishments

  • National Honors society
  • National Technical honor society
  • National Art Honor Society
  • Criminal Justice International Law Studies certification
  • Second lieutenant AFROTC
  • Student Government Officer

Volunteer Experience

  • The Crossing Church, Nursery advisor, Tampa, FL, 01/2017, Present
  • The Pet Resource center, Kennel section leader, Tampa, FL, 2014, 2016

References

  • Ben Turcan, VP of Operations, Connectwise, 716-235-0121
  • Jennifer Centrone, Chief Human Resource Officer, Arch capital, 860-984-4874
  • Stephanie Brisely, Tax Specialist, Signode, 813-981-9400
  • Tony DiArcangelo, Senior Service Delivery Manger, CAI, 610-0348-08112
  • Fritzy Gaspard, Onboarding Specialist Team Lead, CAI, 813-813-9244
  • Kaela Vanden Berg, VP, IT Nation & Brand , ConnectWise , 813-574-8230

Hobbies and Interests

I have a love for Journaling and reading while taking the time to enjoy nature outside. You can find me at any of Florida's most beautiful beaches in my free time or simply traveling with new Journeys in hand.

Timeline

Human Resources Assistant

Bch Mechanical
06.2023 - Current

Onboarding Specialist

Citi
01.2023 - 06.2023

Office Manager

Connectwise
05.2021 - 01.2023

Nordstrom Merchandise Support/Fulfillment

Nordstrom
01.2020 - 05.2021

B.A. In psychology -

University of South Florida

A.A in Psychology -

University of South Florida
Nyah Hickory