Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am also good with dealing with hostile customers. As a manager i understand the responsibility of the company and did my best to fulfill them. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Windsor Fashions
10.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Phone Operator
Joy Of Cleaning
02.2022 - 12.2023
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Streamlined call routing process for improved caller experience and reduced wait times.
Team Member
Qudoba Restaurants
08.2021 - 01.2022
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
07.2021
Skills
- Product and Service Knowledge
- Employee Scheduling
- Operations Management
- Task Delegation
- Sales Growth
- Team Motivation
- Sales Strategies
- Negotiation
- Customer Relationship Management (CRM)
Hobbies
Im a fashion icon i love to help people rebuild their confidence by letting me style them & give them a make over. I also love to spend time wit my family. If i have extra time I sometimes do instacart! I help out at my grandmas nursing home!
Timeline
Assistant Manager - Windsor Fashions
10.2022 - Current
Phone Operator - Joy Of Cleaning
02.2022 - 12.2023
Team Member - Qudoba Restaurants
08.2021 - 01.2022
Vivien T. Medical Arts Academy - High School Diploma,