Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyah Mayfield

Port Arthur,Texas

Summary

Multifaceted professional with a deep understanding of technical skills, organization, and goal setting. Passionate about leadership, teamwork, and adaptability. Organized and reliable with focus on accuracy and efficiency. Possesses solid computer skills and strong understanding of data management, including Excel and database software. Capable of ensuring data integrity and contributing to increased productivity.

Overview

4
4
years of professional experience

Work History

Data entry clerk

Zachry Group
11.2023 - 04.2024
  • Enter data into QuickBooks and maintain accurate records
  • Verify and correct data where necessary
  • Organize and maintain files and records for efficient data management
  • Assist with basic order entry tasks
  • Conduct data collection and entry tasks with precision
  • Utilize basic math skills for numerical data entry
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.

Daycare facility Director

Village Kidz Learning Center
08.2023 - 11.2023
  • Overseeing and monitoring the daily operations of the classroom
  • Ensuring that all state licensing regulations are met
  • Ensuring that all state regulations are followed by school staff and parents
  • Ensuring that all staff are trained and know how to use the educational software provided by our facility
  • Ensuring that all children are enrolled in programs and activities on a daily basis
  • Overseeing and communicating with parents regarding children in the classroom
  • Scheduling parent-teacher conferences and handling any parent concerns or problems
  • Managing teacher schedules and assigning staff to their duties based on needs and age
  • Maintaining a safe environment for children and staff on a daily basis
  • Communicating with teachers regularly about the needs of the classroom and children in it

Day Care Teacher

Groves Red Apple Learning Center
08.2022 - 12.2022
  • Provide instruction to a classroom of 20+ children ranging from ages 5 to 7
  • Create curriculum such as hands on activities, learning seasons, months shapes and vocabulary
  • Maintaining a safe and cleanly environment as well
  • Remain knowledgeable of student code of conduct, protocols, and school district requirements
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
  • Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.

Call Center Customer Service Representative

Alliance group
04.2020 - 06.2022
  • Company Overview: (remote)
  • Providing great problem-solving skills
  • Answering calls with a positive attitude always
  • Defusing any negative or angry customer and making sure their needs were met
  • Educate customers and professionals on eligibility, benefits, claims payment, and authorizations
  • Respond to customer inquiries in a courteous and professional manner
  • Complete follow up calls, inquiring about the consumer's experience
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Education

University of Arizona Global campus
10.2024

Lamar State College
Port Arthur, Texas
10.2020

High School Diploma -

Memorial High School
Port Arthur, Texas
05.2017

Skills

  • Supervising
  • Higher education teaching
  • Maintaining documentation
  • Classroom Management
  • Planning and Instruction
  • Creative Thinking
  • Problem-Solving
  • Communication
  • Microsoft Office
  • Excel efficient
  • Microsoft efficient

Timeline

Data entry clerk

Zachry Group
11.2023 - 04.2024

Daycare facility Director

Village Kidz Learning Center
08.2023 - 11.2023

Day Care Teacher

Groves Red Apple Learning Center
08.2022 - 12.2022

Call Center Customer Service Representative

Alliance group
04.2020 - 06.2022

University of Arizona Global campus

Lamar State College

High School Diploma -

Memorial High School

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Nyah Mayfield