Nyah McFadden-Johnson
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Provider Claims/Provider Claims/Services Specialist
Tailored Management
11.2021 - Current
- Address and answer any question from the provider regarding member's health insurance
- Exhibited high energy and professionalism when dealing with clients and staff.
- Document all caller interactions
- Claims review, research and breakdown of status
- Research and investigate information using multiple sources and documented guidelines
- Claims appeal status updates
- Members insurance benefits and eligibility review
- Keeping up to date with 2 email accounts
- Faxing insurance information to providers.
- Investigated and resolved customer inquiries and complaints quickly.
Registration Specialist
PeopleShare
04.2021 - 11.2021
- Register people for Their vaccination
- Verified insurance benefits and obtained needed medical information before any medical procedures were performed.
- Explained form wording to patients to help each understand information required.
Collections Specialist
Global solutions
01.2021 - 06.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended different plan to customers that best fit their situation, thoroughly explaining details.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Crew Member/Cashier
AMC Theatres
10.2019 - 04.2021
- Kept food preparation area, equipment and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Responsible for answering the phone
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Loaded food, dishes and utensils on trays to transport from designated food preparation areas to designated theater seats.
Cashier
Risque video
09.2020 - 03.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Shoprite Cashier
Shoprite
10.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Parking Attendant
SP+ Corporation
03.2019 - 07.2019
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Cashier
Chipotle Mexican Grill
08.2018 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Ramp Agent
UPS
06.2018 - 01.2019
- Load and unload air cargo on and off aircraft, carts, container, and trucks.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Skills
- Customer Service
- Fast Food
- Cashiering
- Customer support
- Data Entry: Accuracy — Highly Proficient
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Work motivation — Expert
- Cashier skills — Expert
- Counting cash, processing transactions, following written procedures, and attending to details
- Customer service — Highly Proficient
- Identifying and resolving common customer issues
- Verbal communication — Highly Proficient
- Speaking clearly, correctly, and concisely
- Administrative assistant/receptionist — Highly Proficient
- Using basic scheduling and organizational skills in an office setting
- Retail Customer Service — Proficient
- Comprehending and responding to retail customer needs
- Calm and Professional Under Pressure
Timeline
Provider Claims/Provider Claims/Services Specialist
Tailored Management
11.2021 - Current
Registration Specialist
PeopleShare
04.2021 - 11.2021
Collections Specialist
Global solutions
01.2021 - 06.2021
Cashier
Risque video
09.2020 - 03.2021
Crew Member/Cashier
AMC Theatres
10.2019 - 04.2021
Shoprite Cashier
Shoprite
10.2019 - 01.2020
Parking Attendant
SP+ Corporation
03.2019 - 07.2019
Cashier
Chipotle Mexican Grill
08.2018 - 01.2019
Ramp Agent
UPS
06.2018 - 01.2019
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