Nyah Ross
Ford City,PA
Summary
Organized and diligent assistant manager offering over four years of food handling experience combined with high-energy, enthusiastic approach to serving customers. Knowledgeable about managing crew members, inventory and other needs with little supervision. Ethical, hardworking and detail-oriented across all facets of food and customer service activities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Preparation Worker
Hoffstots Cafe Monaco
06.2016 - 06.2017
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Added garnishes and other finishing touches to improve plating presentation.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Dishwasher
Hoffstots Cafe Monaco
06.2016 - 06.2017
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Table Busser
Hoffstots Cafe Monaco
06.2016 - 06.2017
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Assistant Manager
Burger King
12.2018 - 02.2021
- Managed inventory costs and maintained inventory by preforming daily, weekly and monthly inventory inspections.
- Placed and received truck orders.
- Maintained and regularly monitored a list of all restaurant assets.
- Ensured equipment was in accordance with company standards.
- Interacted with external vendors as required.
- Ensured that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
- Motivated and directed team members to exceed guest expectations with accurate, fast and friendly service in a clean facility.
- Provided coaching and feedback to shift coordinators and team members to increase the restaurant team's capabilities and raised restaurant performance.
Dry Cleaner
Martinizing Dry Cleaners
08.2019 - 02.2020
- Neatly hung or folded items and bagged for customers.
- Monitored machines during operation to address issues quickly.
- Separated white clothing from colors to prevent bleeding dye.
- Sewed damaged areas following customer requests and company policies.
- Calibrated and prepared dry cleaning machines by adjusting settings.
- Printed customer bills and processed payments using cash register.
- Operated washing machines and dryers to clean clothes using standard methods.
- Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
- Selected heat setting by setting gauges and valves.
- Attached tags to identify customer items.
- Inspected items when machine completes cleaning to identify and treat remaining stains.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Adhered to safety practices to decrease laundry-related accidents.
- Applied specific treatments to handle different types of stains.
Shift Leader
Starbucks
02.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Server
Buffalo Wild Wings
02.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
General Warehouse Worker
Aldi Warehouse
02.2023 - 05.2024
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
Education
High School Diploma -
Freeport High School
Skills
- Leadership
- Training and mentoring
- Customer assistance
- Friendly, positive attitude
- Operating equipment
- Managing deliveries
- Organization
- Stocking and replenishing
- Table Bussing
- Table setting
- Restaurant industry expertise
- Multitasking
- Collaboration
- Equipment operation
- Proper storage and preservation
- Order Picking
Certification
ServSafe Certification- 2020
Timeline
General Warehouse Worker
Aldi Warehouse
02.2023 - 05.2024
Server
Buffalo Wild Wings
02.2022 - 02.2023
Shift Leader
Starbucks
02.2021 - 02.2022
Dry Cleaner
Martinizing Dry Cleaners
08.2019 - 02.2020
Assistant Manager
Burger King
12.2018 - 02.2021
Food Preparation Worker
Hoffstots Cafe Monaco
06.2016 - 06.2017
Dishwasher
Hoffstots Cafe Monaco
06.2016 - 06.2017
Table Busser
Hoffstots Cafe Monaco
06.2016 - 06.2017
High School Diploma -
Freeport High School
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