Dedicated Communications professional eager to strive and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Hi, I’m
Nyah Scott
Communication Specialist
Washington,DC
Summary
Overview
6
years of professional experience
Work History
Tatte Bakery & Cafe
Counter Team Member
09.2023 - Current
Job overview
- Complies with and follows all safety & sanitation standards at all times
- Monitor a clean and well stocked cafe stations, include expo and dining room areas
- Contributed to achieving sales targets through exceptional customer service and teamwork efforts.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Determine guest needs by asking questions and sharing product knowledge
- Pastries/register; take guest orders using point of sale system or register
- Runner; delivers coffee beverages and food to guests
- Expo; execute all product and packaging standards
- Communicate effectively with managers and associates to collaborate on daily task and/or special
- Restock GFS daily deliveries
- Communicate with Managers and Corporate leaders for improvements and/or shift projects.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
Ross Dress for Less
Area Supervisor
08.2022 - 08.2023
Job overview
- Key holder duties; included properly opening/closing the store by Ross standards
- Properly filed documents physically and electronically; confidential and public records
- Responded to incoming calls and emails
- Evaluated Ross company's dashboard, Customer Service monthly performance report, Shortage Indicator Report, and monthly audits for further improvements to increase customer satisfactory
- Communicated effectively with Managers and Associates to collaborate on daily task and/or special projects
- Utilized Leadership Field Action skills to take on repeated opportunities for future improvements
- Ensured accountability and execution for coaching opportunities for Associates
- Manager Cash pulls and bank deposits are conducted to Company policy
- Front End duties when needed
- Complied and adhered to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules
- Controlled payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed
- Completed weekly markdown and filing administration duties.
Ross Dress for Less
Front End Supervisor
03.2022 - 08.2022
Job overview
- Executed all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working
- Ensures Associates are executing to Company standards at the Front End
- Maintained pace, energy and 'presence' at the Front End, managing the line to expedite; Customers wait time
- Trained and coached Associates on cash registers, shortage control policies and other Front-End procedures
- To meet friendly and productivity standards
- Controlled Retail Associates' break schedule for backups, lunches and breaks
- Ensured all equipment is functioned properly
- Restocked essential supplies and cleaned the Front-End area
- Ensured go backs are expedited, properly scanned, security tagged and ticketed
- Monitored all Associates the 'Scan and Bag' best practice
- Ensured salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
National Institutes Of Health
Administration Intern
05.2018 - 08.2018
Job overview
- Maintained a professional office environment through effective organization and cleaning practices.
- Maintained personnel records and updated internal databases to support document management.
- Facilitated smooth project completion by providing timely support to team members on various assignments.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
Black Girl Health INC
Virtual Intern
05.2018 - 08.2018
Job overview
- Researched creative topics to write, edit and create layouts for new articles and features.
- Conducted regular analytics reviews to identify areas of improvement in blogging strategy for better results.
- Edited and proofread drafts of articles and other documents.
- Promoted and marketed works through social media platforms.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Participated in brainstorming sessions to generate fresh ideas for future blog topics that would resonate with target audience segments.
Mentoring In Medicine
Virtual Intern
05.2018 - 05.2018
Job overview
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Contributed to the preparation of manuscripts for publication in peer-reviewed journals, enhancing professional credibility.
- Utilized statistical software for accurate data analysis, ensuring reliable results and conclusions.
- Visualized research findings through data tables, graphs and presentations.
- Developed comprehensive knowledge of various research topics, enabling insightful discussions with participants during interviews.
- Effectively managed time, balancing multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Created a Facebook Page advocating High Blood Pressure and the detrimental effect on society
Education
Virginia State UniversityPetersburg, VA
Bachelor of Art's: Mass Communication; Concentrations in Public Relations
05.2022
University Overview
Bell High SchoolWashington, DC
05.2017
University Overview
Skills
- Excellent verbal and written communication skills
- Proficient in Word, Excel, and PowerPoint
- Proficient organization skills
- Networking
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Conflict Resolution
- Leadership Qualities
- Administrative Support
- Decision-Making
- Documentation and Recordkeeping
Accomplishments
Accomplishments
- Acknowledged by Tattes management for excellent customer service in daily emails.
- Achieved Ross Passing shrinkage % goals each quarter through effective on site coaching standards for all sales floor employees. May and July 2023
- Received Employee of the Month for commitment to train Ross new hires in 2021
Extracurricular Activities
Extracurricular Activities
Public Relations Student Society of America, Secretary (2018-2020) DVE Modeling Agency (2018-2019) Urban Couture Modeling Ent. (2021)Timeline
Counter Team Member
Tatte Bakery & Cafe
09.2023 - Current
Area Supervisor
Ross Dress for Less
08.2022 - 08.2023
Front End Supervisor
Ross Dress for Less
03.2022 - 08.2022
Administration Intern
National Institutes Of Health
05.2018 - 08.2018
Virtual Intern
Black Girl Health INC
05.2018 - 08.2018
Virtual Intern
Mentoring In Medicine
05.2018 - 05.2018
Virginia State University
Bachelor of Art's: Mass Communication; Concentrations in Public Relations
Bell High School
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