Nyah Winbush

● Promoted positive behavior change.

● Improved client behavior by implementing individualized therapy plans and tracking progress.

● Prevented instances of maladaptive behavior using de-escalation techniques.

● Observed, monitored, and recorded behaviors using behavior-consequence data collection.

● Advocated for survivors by coordinating services such as legal aid, housing, mental health counseling, and emergency assistance.

● Responded to high-volume telehealth calls, providing immediate emotional support and crisis intervention for survivors of domestic violence.

● Maintained detailed, confidential documentation while collaborating with interdisciplinary teams

• Answered and/or transferred inbound and outbound telephone calls
• Supervised high school students/guests in public lounges, monitored all guests
• Sorted mail, organized, and maintained the front desk area, filed administrative documents

• Stocked merchandise on the sales floor
• Greeted customers/ customer service
• Trained new employees