Nyajah Gordon
Tampa,FL
Summary
With a diverse background in customer service, community engagement, and leadership roles, I am excited about the opportunity to bring my skills and passion to your team. My professional experience includes working as a Customer Service staff member at Publix, and serving as an Activity Instructor and Family Programming Lead at the New Tampa YMCA. These roles have honed my ability to manage customer interactions, coordinate activities, and lead teams effectively. I have developed strong communication and organizational skills, which I believe are essential for this position. In addition to my professional experience, I have been actively involved in various volunteer activities that have enriched my leadership and community service skills. I have participated in Teacher Appreciation Week, served as a water girl for the football team, and spoken to 8th graders about important topics. My involvement in church mission trips, Special Olympics, Say Hello Week, Mental Health Matters Week, Black History Month Celebrations, and Spirit Weeks has further developed my ability to connect with and support diverse groups of people. Furthermore, my participation in AVID snack sales, talent shows, and community service events has strengthened my event planning and execution skills. These experiences have taught me the importance of teamwork, dedication, and a strong work ethic. In my personal time, I enjoy reading my Bible, sleeping, eating, going to the gym, listening to music, and working out. These interests help me maintain a balanced and healthy lifestyle, which I believe is crucial for maintaining high performance in this role. I am confident that my background, skills, and passion make me a strong candidate for this position. I look forward to the possibility of contributing to your team and helping your store achieve its goals.
Overview
3
3
years of professional experience
Work History
Activity Instructor, Family Programming Lead
New Tampa YMCA
05.2023 - 06.2024
- Facilitated team building exercises designed to promote cooperation between participants.
- Adapted instruction methods to accommodate different learning styles and abilities.
- Assisted with the set-up, clean-up and preparation of materials for activities.
- Developed lesson plans that met the needs of each participant's age group.
- Conducted pre-activity briefings to ensure safety standards were met by all participants.
- Encouraged positive behaviors among participants while discouraging negative ones.
- Demonstrated techniques for proper use of equipment for a variety of activities.
- Created a fun and supportive environment where everyone felt comfortable participating.
- Monitored the activities of several children at once, promoting safety and enjoyment.
Customer Service Staff
Publix
02.2021 - 06.2024
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Handled cash transactions accurately by following established procedures.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Collaborated with team members from various departments to achieve common goals.
- Supported management initiatives by participating in meetings or training sessions when requested.
- Offered assistance in selecting merchandise based on individual needs and preferences.
- Processed returns efficiently and effectively according to company policy.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
Education
Some College (No Degree) - Business Real Estate, Edcuation
University of Mississippi
University, MS12th dual enrollment - Math college algebra, AICE Eng, Lang, honors bio, honors Lang, English 1
Wharton High School
Tampa, FLSkills
- Team building
- Lesson planning
- Customer service
- Collaboration
- Adaptability
- Problem solving
- Strong leadership
- Patience and empathy
Hobbies and Interests
- Reading my Bible
- Sleeping
- Eating
- Gym
- Music
- Working out
- Track, 9th, 10th, 11th, 12th, Varsity
- Flag Football, 9th, 10th, 11th
- Basketball, 10th
Volunteer Experience
- Teacher Appreciation Week
- Football Team Water Girl
- Speak to 8th Graders
- Church Mission Trips
- Special Olympics
- Say Hello Week
- Mental Health Matters Week
- Black History Month Celebrations
- Spirit Weeks
- Avid Snack Sales
- Avid Talent Show
- Community Service Events
Clubs And Activities
- Avid, President
- Flag Football, 2nd Team All Conference, Player of the Game, Starter on Both Sides
- Track and Field, Captain, District Champion, Regional Champion, National Champion, States Qualifier
Honors And Awards
- Principles Honor Roll, 4.2
- High Honor Roll
Timeline
Activity Instructor, Family Programming Lead
New Tampa YMCA
05.2023 - 06.2024
Customer Service Staff
Publix
02.2021 - 06.2024
Some College (No Degree) - Business Real Estate, Edcuation
University of Mississippi
12th dual enrollment - Math college algebra, AICE Eng, Lang, honors bio, honors Lang, English 1
Wharton High School
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