Nyajah Spikes
North Charleston,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Professional Finance Company
Myrtle Beach, South Carolina
06.2022 - 06.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Receptionist
Camping World RV Sales
North Charleston, South Carolina
01.2020 - 05.2022
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Cashier
Walmart
Charlotte, NC
07.2017 - 11.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Camden High School
Camden, SCSkills
- Time management
- Creative thinking
- Problem solving
- Attention to detail
- Critical thinking
- Conflict resolution
- Punctuality
- Adaptability
- Attentiveness
- Empathy
- Call center operations
- Call center procedures
- Data entry
- Scheduling
- Customer consulting, willingness to improve, assist, and learn
References
Available upon request.
Accomplishments
- Current status as a protected veteran in the military. Served in the Air National Guard in logistics position, material handing and customer service care.
Timeline
Remote Customer Service Representative
Professional Finance Company
06.2022 - 06.2023
Receptionist
Camping World RV Sales
01.2020 - 05.2022
Cashier
Walmart
07.2017 - 11.2020
High School Diploma -
Camden High School
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