Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nyajuok Khon

Saint Paul,MN

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

10
10
years of professional experience

Work History

CDS Program Specialist

MRCI
08.2023 - Current
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Increased stakeholder engagement by developing targeted communication materials and conducting regular meetings.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to execution of assigned projects.
  • Manage caseloads of 160+ clients.
  • Understand all CDS programs and communicate details of these programs to clients, representatives, families and county personnel.
  • Promote systems that ensure appropriate and timely service, and maintain a strong and supportive customer-focused culture.
  • Perform as the first point of a contact for all client interaction including: intake, payroll needs, and problem solving.
  • Report to CDS Program Coordinator when problems arise and assist with resolutions based on an understanding of the CDS programs, DHS rules and regulations, and county guidelines for financial management of federal, state, and county funds.
  • Remain current with legislative changes, and State and county trends that affect CDS programs; respond as needed by assisting with the development of new practices and
    procedures. Work with the individual counties DHS and/or other providers to develop CDS best practices.
  • Input new budgets and service authorization information, process plan revisions, assist in the processing of payroll, vendor payments, reimbursements and all other processes that are part of providing service to the department's customers; track spending and assist with
    mailings.

Mental Health Coordinator

Dungarvin
12.2021 - Current
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Fostered strong relationships with family members involved in client treatment planning processes.
  • Contributed to grant writing efforts that secured funding for additional programs aimed at enhancing overall patient care.

PCA

Mayo Clinic
03.2021 - 01.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.

Program Coordinator

Harry Meyering Center
07.2017 - 05.2021
  • Supervised daily activities and provided assistance to staff.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.

Customer Representative

Fun.com
08.2015 - 11.2018
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Provided primary customer support to internal and external customers.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Associate

Herbergers
11.2014 - 11.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts -

St Paul College
235 Marshall Ave, St Paul, MN 55102
05.2024

High School Diploma -

Mankato West Senior High School
06.2016

Skills

  • Microsoft Excel
  • Active Listening
  • Customer Relations
  • Staff Training
  • Staff Supervision
  • Company Mission Observance
  • Verbal and Written Communication
  • Policy and Program Development
  • Skill Development

Languages

English
Native or Bilingual
Nuer
Native or Bilingual

Timeline

CDS Program Specialist

MRCI
08.2023 - Current

Mental Health Coordinator

Dungarvin
12.2021 - Current

PCA

Mayo Clinic
03.2021 - 01.2022

Program Coordinator

Harry Meyering Center
07.2017 - 05.2021

Customer Representative

Fun.com
08.2015 - 11.2018

Customer Service Associate

Herbergers
11.2014 - 11.2015

Associate of Arts -

St Paul College

High School Diploma -

Mankato West Senior High School

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Nyajuok Khon