Gerald M. Nyakwawa

• Developing and implementing strategic/operational plans
• Branch network and expansion strategies - Increased branch network from 20 to 27 including planning for staffing needs
• Organizational, planning, analytical and problem-solving, Customer Journey mapping, Customer experience - increased loan book from $1,2 million to $3.2 million in less than a year - grew disbursements from $5 million to $22 million in less than a year.
• Primary agent for digital transformation - First and only MFI is Zimbabwe who are going to get a payments services license
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Increased brand awareness through creation and management of social media channels, boosting social media engagement by 120%.

The Member Engagement Committee represent ADFFA members and serves as a conduit between the leadership of the association and those served by it.
The key roles of a Membership Engagement and Partnerships Committee will typically involve several core responsibilities aimed at strengthening the organization's member base and fostering strategic alliances. The key activities include, but are not limited to the following:
• Member Engagement:
• Membership Growth and Retention.
• Partnership Development:
• Feedback Evaluation and Satisfaction:
• Communication:
• Representation:
• Member Services and Support:
• Event Planning and Management:
• Reporting and Accountability:

Establishing and Setting up the Alliance.
Connecting national Digital Finance Professional Associations with global organizations.
Facilitating global knowledge sharing, opportunities, partnerships, and collaboration within digital finance.

Setting up registering and promoting the association
Planning, formulating, and recommending for the approval of the board of trustees basic policies and programs that will further association objectives.
Working with the board of trustees to ensure all activities support the vision of the association.
Ensures that the board of trustees, executive committee, and officers are fully informed of association conditions and of all-important factors influencing them.
Ensuring that all partnerships with international organizations are in line with the association vision.
Planning, promoting, and administering all official association meetings

Grew the association from 6 members to over 150 members

Promoted the association to African Fintech Network - we are now sitting on AFN board

Development of a business case on:
• Defining the requirements needed for a regional Digital Payment Scheme
• The Scheme should facilitate Bottom of the Pyramid payments and increase activity in the BoP economies domestic and Cross-border as well as intra and inter regional all within COMESA.
• BoP Economic players include
Informal traders (cross border and domestic)
Smallholder farmers
MSMEs (registered or unregistered)

The goal of the project is to support the design, development and deployment of an integrated digital financial services infrastructure that is low-cost, interoperable and fraud resistant that serves Micro Small and Medium Enterprises (MSMEs) with a keen focus on women and youth, and the customers they transact with at the bottom of the financial pyramid.
This would be first developed from a regulatory focus approach, to the business model and finally the actual operational and technical establishment.

• Developing and implementing a regional plan to achieve remittances targets volumes and values thus grow our presence in the market
• Developing direct and channel sales strategy
• Creating, nurturing and maintaining relationships for relationship marketing opportunities
• Manage the distribution setup First mile and Last Mile
• Retail and corporate sales
• Freemium micro-insurance.

• Challenged to identify businesses with potential to support the Cassava brand in a stagnant economy and increase visibility and attractiveness of the brand to citizens
• Develop close customer relationships within the financial services sector, banking, microfinance and the insurance industry in order to understand their business needs and provide solutions - customer journey mapping
• Prepare proposal and present to all levels of the customer organization including executive level
• Portfolio includes: all MFIs, Banks and Insurance companies and Government Ministries including the treasury
• Products: Fintech.

• Prepare business reports by collecting, analysing and summarizing information and trends
• Analysing customers' financial history
• Analysing paying habits of customers
• Reviewing delinquent accounts for collection efforts
• Evaluating customer records and making recommendations
• Banc-assurance.