NYALE FRANCIS
NEW YORK,USA
Summary
Experienced in cash handling, food preparation, serving, and maintaining clean environments. Utilizing exceptional customer service skills to elevate guest satisfaction and optimize operational efficiency. Demonstrates the ability to thrive under pressure and collaborate effectively with team members.
Overview
9
9
years of professional experience
Work History
Food Service Associate
Elmhurst Hospital
Queens, NY
07.2023 - Current
- Engaged with patients to gather menu choices for upcoming meals.
- Maintained strict adherence to nutrition protocols.
- Verified presence of all items on tray tickets before patient service.
- Aligned tasks with meal and infection control protocols.
- Utilizes patient identifiers and scripting during tray distribution.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Collects soiled trays to return to the kitchen area for cleaning
- Resolved patient complaints through service recovery, delivering additional items within diet restrictions.
- Conducts daily service satisfaction rounds and logs results in a computer program.
Cash Room Clerk
SSP America
Queens, NY
04.2022 - 11.2024
- Maintain the Glory machine
- Prepare and submit weekly reports.
- Performed daily accurate safe count utilizing both manual and automated methods.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Oversaw the handling of cash orders and responded to petty cash needs.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Office Manager
AREAS USA
, NJ
09.2021 - 02.2022
- Managed cash room operations.
- Implemented onboarding process for new employees.
- Oversaw team schedules, aligning resources with workflow demands.
- Inputted invoices via DSP.
- Facilitated communication with team members and vendors.
- Directed budget allocation of office expenses.
- Maintained filing system for records, correspondence and other documents.
Restaurant General Manager
BAREBURGER
New York, NY
08.2017 - 03.2019
- Reviewed timesheets and calculated employee compensation to maintain accuracy in payroll management.
- Handled everyday purchases of food items, beer, and paper supplies.
- Collaborated with various companies to establish customer relationships for catering events.
- Oversaw weekly P&L reporting processes to ensure accuracy.
- Provided complimentary services to ensure satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
General worker
HEBREW HOME AT RIVERDALE
Bronx, NY
08.2016 - 08.2017
- Responsible for the preparation and plating of salad for over 150 residents
- Set dining tables according to the type of event and service standards
- Addressed dinner complaints with kitchen staff and served replacement menu items promptly
- Immediately reported accidents, injuries, or unsafe work conditions to the manager
Education
GED -
The Door
New York, NYSome College (No Degree) - Court Reporting
Plaza College
Queens, NYSkills
- Nutrition protocols
- Food safety
- Menu planning
- Patient communication
- Service recovery
- Cash management
- Adaptability to change
- Cash handling proficiency
References
References available upon request.
Timeline
Food Service Associate
Elmhurst Hospital
07.2023 - Current
Cash Room Clerk
SSP America
04.2022 - 11.2024
Office Manager
AREAS USA
09.2021 - 02.2022
Restaurant General Manager
BAREBURGER
08.2017 - 03.2019
General worker
HEBREW HOME AT RIVERDALE
08.2016 - 08.2017
GED -
The Door
Some College (No Degree) - Court Reporting
Plaza College
Similar Profiles
GINA CABACUNGAN, RN BSN CCRN-CMCGINA CABACUNGAN, RN BSN CCRN-CMC
Med-Surg Critical Care Nurse at Elmhurst HospitalMed-Surg Critical Care Nurse at Elmhurst Hospital
Augustus AdomAugustus Adom
Radiologic Technologist (Lead Tech) at Elmhurst HospitalRadiologic Technologist (Lead Tech) at Elmhurst Hospital
Jessica Pier, RN, B.S.NJessica Pier, RN, B.S.N
Registered Nurse at Elmhurst HospitalRegistered Nurse at Elmhurst Hospital