Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyalin Jefferson

Birmingham,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Gastro Health
01.2022 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Resolved customer complaints using established follow-up procedures.
  • Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Verified patient insurance eligibility and entered patient information into system.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Facilitated communication between patients and various departments and staff.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to schedule tests and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.

T-Mobile Call Center Representative

T-Mobile
01.2021 - 12.2021
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.


  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.


  • Maintained up-to-date knowledge of product and service changes.


  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.


  • Processed debit and credit card and electronic check payments.

Sales Associate

Harper Lane Boutique
12.2015 - 01.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Community Health Services

University of Alabama At Birmingham
Birmingham, AL
12.2025

High School Diploma -

Ramsay High School
Birmingham, AL
05.2016

Skills

  • Document filing
  • Patient Registration
  • Schedule Coordination
  • Database coordination
  • Filing and Recordkeeping
  • Explaining Policy and Procedures
  • Case Management
  • Delinquent Account Monitoring
  • Outbound Calling
  • Knowledge of Community Services and Programs
  • Interpreting physician orders
  • Claims Processing
  • Customer Service
  • Conflict Resolution
  • Healthcare operations
  • Punctual and Hardworking
  • Attention to Detail
  • Creative Problem-Solving
  • Complaint Investigation
  • Medical Terminology
  • Word and Excel Processing

Timeline

Patient Care Coordinator

Gastro Health
01.2022 - Current

T-Mobile Call Center Representative

T-Mobile
01.2021 - 12.2021

Sales Associate

Harper Lane Boutique
12.2015 - 01.2017

No Degree - Community Health Services

University of Alabama At Birmingham

High School Diploma -

Ramsay High School

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Nyalin Jefferson