Nyalsha Ayers
Phoenix,AZ
Summary
Experienced administrative professional with a proven 26-year track record in office management, accounts receivable, and collections. Demonstrates quick adaptability to new systems, consistently meeting customer demands and aligning with business needs. Exceptional communication skills effectively engage individuals at all management levels. Recognized for problem-solving abilities and meticulous attention to detail. Proficient in office tools and software, showcasing expertise in collections, account management, and team leadership.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Philanthropy & Multimedia Coordinator
AFRI Soul Education Center
01.2014 - Current
- Facilitated philanthropic initiatives and managed funds for Arizona’s Black Wall Street, the Afri Soul Marketplace
- Coordinated with 40 independent businesses within the Marketplace to promote community upliftment through educational programs, market operations, and art dealership activities
- Played a key role in resource allocation to empower and enrich the local community
Senior National Broker Collector
Waste Management
01.2006 - 12.2017
Collection Specialist
Allied International Credit
01.2003 - 12.2006
- Handled collections for delinquent accounts, including those referred to the legal department
- Excelled in negotiation and communication to facilitate payment arrangements while maintaining customer satisfaction
- Regularly generated progress reports and provide actionable insights to improve collection strategies
Inbound Sales Representative
Matrix Marketing (Nice Corporation)
01.1986 - 12.1988
- Managed inbound sales calls for the company’s 800-number sales line
- Utilized strong sales skills and product knowledge to increase sales and enhance customer satisfaction
- Contributed to the expansion of the customer base through effective sales techniques and exemplary customer service
Education
Bachelor of Science - Counseling
Grand Canyon University
Phoenix, AZ10.2024
Skills
- Negotiation and Payment Plans
- Telephone Communication and Inquiry Handling
- Account Research for Broker and National Accounts
- Customer Payment Handling and Dispute Resolution
- Microsoft Excel
- Microsoft Outlook
- WordPerfect
- Leadership and Team Management
- QuickBooks
- Adobe Acrobat Proficiency
- Office Organization
- Filing
- Administration
- Event Planning
- Strategic Branding
- Accounts Receivable Management
- Accounts Payable Management
- Office Equipment
- Marketing
- Networking
- Inside Sales
- JavaScript
- AI Prompt Engineering
- Visual storytelling
- Vendor Relations
- Database Administration
- Copyright law
- Behavior Management
- Public Speaking
- AED Operation
- Oxygen Administration
- Rescue equipment use
- CPR Certified
- CPR/AED
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Critical Thinking
- Teamwork and Collaboration
Certification
Valid Driver’s License, Arizona
Timeline
Philanthropy & Multimedia Coordinator
AFRI Soul Education Center
01.2014 - Current
Senior National Broker Collector
Waste Management
01.2006 - 12.2017
Collection Specialist
Allied International Credit
01.2003 - 12.2006
Inbound Sales Representative
Matrix Marketing (Nice Corporation)
01.1986 - 12.1988
Valid Driver’s License, Arizona
Bachelor of Science - Counseling
Grand Canyon University
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