Nyamah Glersaye
Banner University Medical Center
Phoenix,AZ
1
Certification
19
years of professional experience
Healthcare professional with extensive experience in patient care, hospital operations, and clinical support. Known for being dependable, organized, detail-oriented, and collaborative, with a strong commitment to patient safety, compliance, and quality care. A fast learner who works well independently and with interdisciplinary teams and is motivated to grow in infection prevention and patient safety.
Work History
Clinical Support Assistant
2 Years 10 Months- Coordinate daily operations for ICU directors, assistant directors, and staff across multiple critical-care units, enhancing timekeeping, scheduling, onboarding, staff communications, and policy adherence.
- Monitor supply needs and operational trends across ICU units, communicating concerns and resource needs to leadership to support safe, efficient care delivery.
- Contribute to high-reliability and patient-safety communication by updating DMS “Days Since” information and other unit safety indicators so staff remain aware of ongoing safety priorities.
- Support Joint Commission readiness, employee file review, and workflow/process improvements in partnership with department leadership.
- Monitor supply needs and operational trends across ICU units, relaying concerns and resource requirements to leadership to ensure safe and efficient care delivery.
- Apply complex, frequently changing processes with accuracy; proactively seek clarification, accept feedback, and take ownership of expanded responsibilities.
Health Unit Coordinator (HUC)
1 Year 11 Months- Supported safe and efficient operations in progressive-care units by preparing beds and equipment for admissions, coordinating unit workflow, and communicating with nurses, physicians, patients, families, and support departments.
- Developed and maintained PCU DMS board, updating nurse-sensitive and infection-prevention indicators including CAUTI, CLABSI, Falls, HAPI, and 'Days Since' events to enhance patient care quality.
- Helped develop and maintain the PCU DMS board, updating nurse-sensitive and infection-prevention indicators such as CAUTI, CLABSI, Falls, HAPI, and “Days Since” events.
- Led Shared Leadership meetings, represented department at CNO/Executive Council, communicated unit progress and initiatives to frontline staff to foster transparency and engagement.
- Supported BMAT and Leaf-turning initiatives to reinforce mobility, fall prevention, skin integrity, and patient safety practices, contributing to improved patient outcomes.
Patient Care Assistant
3 Years 4 Months- Delivered direct bedside care, ensuring hygiene, nutrition, mobility support, and safe transfers while upholding patient dignity and safety.
- Collaborated with RNs to obtain and document vital signs, report unusual findings promptly, and facilitate safe patient transfers across hospital units.
- Monitored patients with audio and telemetry equipment, escalating irregularities to nursing staff to enable early intervention and enhance patient safety.
- Collected and transported patient specimens according to established procedures and infection-control practices.
Private Caregiver / CNA
11 Years 4 Months- Provided long-term personal care, companionship, mobility assistance, and support with activities of daily living for older adults and individuals with dementia, Alzheimer’s disease, and developmental disabilities.
Education
Master of Science - Mental Health And Wellness
Bachelor of Science - Healthcare Administration
Skills
Infection prevention
Clinical Observation & Documentation
Joint Commission Readiness
Quality Improvement
Regulatory Compliance
Data reporting
Workflow improvement
Interdisciplinary Collaboration
Organization & Attention to Detail
Fast Learning & Adaptability
Staff Education & Onboarding
Independent & Team-Based Work
Certification
- Basic Life Support (BLS) – Active
- Servant Leader Recognition
- Customer Obsessed Recognition
- Shared Leadership Chair
- Employee of the Month / MVP Recognition
Timeline
Clinical Support Assistant
Banner University Medical Center
10.2023 - CurrentRead More
Health Unit Coordinator (HUC)
Banner Boswell Medical Center
11.2021 - 10.2023Read More
Patient Care Assistant
Banner Boswell Medical Center
07.2018 - 11.2021Read More
Private Caregiver / CNA
Various Agencies & Private Clients
06.2007 - 10.2018Read More
Grand Canyon University
Bachelor of Science from Healthcare Administration
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Grand Canyon University
Master of Science from Mental Health And Wellness
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