NYANNA DAVIS
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Known for fostering team collaboration and achieving positive outcomes through a reliable and adaptable work ethic. Skilled in communication and problem-solving, with experience in team management and leadership. Utilizes effective communication to motivate and guide teams towards increased productivity.
Overview
8
8
years of professional experience
Work History
MEDICAL APPOINTMENT SCHEDULER
Ensemble Health Partners
05.2022 - Current
- Scheduled medical appointments for patients in a timely manner, ensuring accuracy and efficiency
- Collected current insurance, demographics and appropriate paperwork for patient records
- Collaborated with physicians, nurses and other healthcare professionals to coordinate patient care
- Answered phones, returning messages to schedule appointments
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Scheduled and confirmed appointments for clients or customers
CUSTOMER SERVICE ASSOCIATE
William-Sonoma
11.2021 - 04.2022
- Provided primary customer support to internal customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers if others weren't in stock
- Helped customers place orders online while securing private information N D received from customers
- Maintaining a positive attitude with escalated customers and showing empathy for customers' concerns
- Providing a fast and efficient resolution for customers in a timely manner
WAREHOUSE WORKER
Amazon
07.2021 - 08.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Satisfied customers with quick, accurate service under tight deadlines
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others
Team Lead - COVID-19 Contact Tracer
Staffing Etc
11.2020 - 07.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy
- Furnished case patients with contact information outlined in New Jersey protocol for local health department to support contact tracing
- Answered calls and interacted with community members to provide information on advocacy services
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives. CT
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
SECURITY GUARD
Securitas
09.2020 - 12.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Warned persons of rule infractions or violations and evicted violators from premises
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Guarded restricted areas to prevent unauthorized entry
WAREHOUSE WORKER
Amazon
03.2020 - 08.2020
- Preparing orders for delivery and/or pickup
- Shopping throughout the warehouse and fulfilling multiple orders in a fast paced 2 hour timeframe
- Ensuring shelves and warehouses are organized and sanitized
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others
CASHIER
Dollar Tree
10.2019 - 06.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Team Leader
Spirit Halloween LLC
09.2019 - 11.2019
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Developed eye for detail and suggested accessories to complement purchase
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. See
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
WAITRESS
Ledo's Pizza
05.2019 - 06.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Prepared salads, appetizers and garnishes to assist kitchen staff
RIDE OPERATOR
Clementon Park & Splash World
04.2017 - 09.2017
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms
- Collaborated with peers to deliver consistent service and promote customer retention
- Checked seatbelts of riders to maximize safety and manage risk
- Pulled down safety bars and secured riders according to specified attraction details
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
Education
High School Diploma -
Western High School
Baltimore, MD06.2019
Skills
- Organized and detail-oriented
- Reliability
- People skills
- Data entry proficiency
- Patient confidentiality
- Staff training
- Insurance verification
- Appointment scheduling
- Problem-solving
- Patient scheduling
- Data entry
- Team supervision
Timeline
MEDICAL APPOINTMENT SCHEDULER
Ensemble Health Partners
05.2022 - Current
CUSTOMER SERVICE ASSOCIATE
William-Sonoma
11.2021 - 04.2022
WAREHOUSE WORKER
Amazon
07.2021 - 08.2021
Team Lead - COVID-19 Contact Tracer
Staffing Etc
11.2020 - 07.2021
SECURITY GUARD
Securitas
09.2020 - 12.2020
WAREHOUSE WORKER
Amazon
03.2020 - 08.2020
CASHIER
Dollar Tree
10.2019 - 06.2020
Team Leader
Spirit Halloween LLC
09.2019 - 11.2019
WAITRESS
Ledo's Pizza
05.2019 - 06.2019
RIDE OPERATOR
Clementon Park & Splash World
04.2017 - 09.2017
High School Diploma -
Western High School
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