Nyarai Albert
Baytown,TX
Summary
Proven leader in security and event management, with a track record of enhancing safety and customer satisfaction at Allied Universal Security Services. Skilled in surveillance techniques and emergency preparedness, coupled with exceptional team management and relationship-building abilities. Increased training effectiveness and employee confidence, significantly improving organizational security posture also Hardworking Bartender / banquet manager with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Security Training Officer
Allied Universal Security Services
Houston, TX
08.2022 - Current
- Maintained up-to-date knowledge of industry trends and emerging security technologies through ongoing professional development activities.
- Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures to identify any gaps or areas requiring updates.
- Developed customized training materials for specific security scenarios, ensuring thorough preparedness.
- Streamlined training processes by incorporating feedback from participants and adjusting content as needed for improved comprehension.
- Increased employee confidence in handling emergencies by providing hands-on exercises and simulations during training sessions.
- Improved overall security posture with the continuous assessment of training effectiveness and making necessary adjustments.
- Established relationships with local law enforcement agencies to enhance collaboration during critical situations or investigations.
- Collaborated with management to identify areas requiring additional security training and proactively addressed gaps.
- Evaluated existing security measures at facilities, identifying areas for improvement or increased vigilance based on current threat levels or events impacting the organization''s landscape.
- Provided specialized training on topics such as workplace violence prevention, active shooter scenarios, and incident management.
- Conducted risk assessments for various departments to evaluate potential threats and vulnerabilities, recommending appropriate countermeasures.
- Maintained accurate records of all security training activities, supporting the organization''s commitment to transparency and accountability in its safety initiatives.
- Mentored new team members on company policies, procedures, and best practices for maintaining a secure environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Provided coaching and mentoring to employees.
- Trained and mentored 60 - 80 new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for site and patroling training courses.
Security Officer
Allied Universal Security Services
Houston, TX
05.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Banquet Manager
Palms Banquet & Event Center
15301 Gulf Fwy Houston, TX 77034
04.2019 - 06.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for [Number]-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Bartender Supervisor
Chesapeake Bay Homes
2300 Repsdorph Rd, Seabrook, Tx
01.2021 - 04.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Goose Creek Memorial
Baytown, TX06.2021
Skills
- First Aid Training
- Physical Security
- Surveillance techniques
- Policy Enforcement
- Emergency Preparedness
- Incident Response
- Work ethic
- Reliability
- Workplace Safety
- Security camera monitoring
- Security procedures knowledge
- Relationship building and management
- Keen observer
- Reporting skills
- Incident Reporting
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Leadership Qualities
- Venue coordination
- Team Management
- Staff Leadership
Accomplishments
- 2 raises and a promotion in security.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 - 25 staff members.
Timeline
Security Training Officer
Allied Universal Security Services
08.2022 - Current
Security Officer
Allied Universal Security Services
05.2022 - 11.2022
Bartender Supervisor
Chesapeake Bay Homes
01.2021 - 04.2022
Banquet Manager
Palms Banquet & Event Center
04.2019 - 06.2022
High School Diploma -
Goose Creek Memorial