Nyarot Banguot
Bellevue,NE
Summary
Dynamic Quality Assurance Lead with extensive experience at Papillion Foods, excelling in regulatory compliance and food safety monitoring. Proven track record in process improvement and employee training, fostering a culture of excellence. Strong communicator and team leader, dedicated to enhancing productivity and ensuring high-quality standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Quality Assurance Lead
Papillion Foods
Omaha, NE
07.2022 - Current
- Review the compliance of plant programs with Food Safety and Quality Protocols.
- Deliver training sessions to production staff, QA Relief Technicians, and QA Technicians on task procedures.
- Worked collaboratively with members of operations department to improve processes and optimize productivity.
- Provided guidance and mentorship to junior members of the QA team.
- Direct QA Technicians and Relief Technicians to complete tasks with precision and within set timelines.
- Monitored food safety and quality standards on production floor.
- Execute additional responsibilities assigned by Quality Assurance Management.
Quality Assurance Lead
James Skinner Baking
Omaha, NE
01.2020 - 04.2021
- Coordinated daily schedule to focus on high-priority tasks.
- Responded to radio calls promptly.
- Regularly calibrated PH meter.
- Ensured alignment of code dates with respective code date sheets on all production lines.
- Assemble and categorize QA documentation from preceding production date.
- Finalized and sent daily shift report to Supervisor and Manager.
- Conducted inspections of racks.
- Conducted biweekly ATP swabs to ensure cleanliness and hygiene compliance.
- Provided support to QA technicians.
- Performed CCP and PC direct observation.
- Supported supervisor in conducting environmental tests.
- Provided training for new hires.
Production Worker
James Skinner Baking
Omaha, NE
08.2016 - 01.2020
- Assisted in setting up production lines for manufacturing processes.
- Measured and weighed items to meet quality standards and prevent waste.
- Reported any issues to supervisor immediately for resolution.
- Attended regular training sessions to increase machine operating skills.
- Kept operations area neat and orderly to minimize obstacles.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Cleaned up work area at end of shift to maintain safe working environment.
Encoder
Express-DHL
Kent, WA
03.2014 - 05.2015
- Utilized manual controls to handle barcode and optical character readers.
- Input partial address details whenever a label is unscannable.
- Oversaw operations of Encoding station.
- Implemented preliminary configuration.
- Updated labels and finalized processes during shift conclusion.
- Reported production and quality issues to Supervisor and Quality Control.
Vacation Planner
Wyndham Vacation Ownership
Redmond, WA
02.2009 - 05.2013
- Handled incoming phone calls promptly and professionally.
- Conducted client interviews.
- Ensured accuracy of data through thorough verification.
- Instructed owner on product intricacies to enhance ownership value.
- Established a positive work environment through adherence to Wyndham Vacation Ownership's ethical standards.
- Enhanced service quality to deliver exceptional experiences for owners and guests.
- Contributed to fostering company culture.
- Applied sound judgment in decision-making processes.
- Provided comprehensive insights and alternatives for vacation planning.
Customer Service Representative
ER Solution Inc.
Renton, WA
07.2007 - 09.2008
- Handled continuous customer calls in an inbound call center.
- Collected and authenticated necessary customer data for tracking purposes.
- Enhanced expertise through continuous review of product descriptions.
- Engaged in professional development courses.
- Resolved customer service concerns through detailed research and documentation.
- Handled challenging customer interactions with composure and respect.
Sales Associate
Renton Honda
Renton, WA
05.2007 - 07.2007
- Welcomed customers upon arrival to ensure positive experiences.
- Responded to customer inquiries and clarified company procedures.
- Facilitated sales of automotive products to eligible customers.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Crawford High School
San Diego, CA06-2001
Skills
- Quality control
- Regulatory compliance
- Food safety monitoring
- Data analysis
- Equipment calibration
- Process improvement
- Employee training
- Communication skills
- Attention to detail
- Customer service
- Problem solving
- Team leadership
Timeline
Quality Assurance Lead
Papillion Foods
07.2022 - Current
Quality Assurance Lead
James Skinner Baking
01.2020 - 04.2021
Production Worker
James Skinner Baking
08.2016 - 01.2020
Encoder
Express-DHL
03.2014 - 05.2015
Vacation Planner
Wyndham Vacation Ownership
02.2009 - 05.2013
Customer Service Representative
ER Solution Inc.
07.2007 - 09.2008
Sales Associate
Renton Honda
05.2007 - 07.2007
High School Diploma -
Crawford High School
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