Nyasha Answorth
Redford,MI
Summary
A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, , and customer service in banking, title, and hospitality. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.
Overview
12
12
years of professional experience
Work History
Clerical Specialist
Wayne County - Solid Waste/Environmental Services
01.2024 - Current
- Provide general clerical support to the Solid Waste Technical and Planning programs
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
- Answer phone calls and direct calls to appropriate parties or take messages Process guest charges and payments
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software Provide excellent customer service in person and via phone to current and prospective guests
- Prepare responses to correspondence containing routine inquiries
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
Front Desk Hotel Agent
Detroit Indigo
09.2022 - 01.2024
- Greet guest checking in and out of hotel
- Provide excellent customer service in person and via phone to current and prospective guests
- Run reports daily to ensure balance of nightly inventory
- Add, modify, and cancel guest reservations
- Process guest charges and payments
- Monitor guest complaints and issues to ensure satisfaction and comfortability of all guests and subsequently file and submit complaints to management
- Schedule reservations and reserve conference rooms for scheduled meetings
- Attend management meetings and disseminate information to appropriate staff
- Work collaboratively with numerous departments to ensure
- Onboard and train new employees to the standards that are to be upheld by the company
- Order and organize monthly office supplies and gift shop inventory
Escrow Officer
Doma Title
09.2021 - 08.2022
- Verify accuracy of information on closing documents
- Balancing a closing disclosure
- Work with vendors to schedule seamless, timely closings
- Calculate and perform payoffs (initiating and approving wires)
- Balance Incoming Funds in files
- Prepare files for final policy generation, recording, and settlement statement
- Ensure that closing documents are delivered to the notary for signing in a timely manner
- Review all funds for accuracy prior to disbursement including dollar amount, payee information, wire information and payment address
- Ensure all required items needing to be paid off have been collected (taxes, homeowners, mortgages and liens)
- Disburse settlement funds
- Assist Escrow Accounting with monthly reconciliation exceptions
- Constant correspondence to loan officers and mortgage brokers during loan review process to ensure coordination and accuracy of loan terms and modifications
- Opened incoming orders and set up escrow files within 3 hours of receiving agreement.
Refinance Escrow Loan Officer
MADISON SETTLEMENT SERVICES
08.2020 - 03.2021
- Assist and update lenders and clients with questions and/or problems verbally and through email
- Create closing documents for lenders and potential clients to ensure
- Review lender closing instructions
- Receive approval of loan documents from lender
- Prepare packages for closings
- Prepare deeds/affidavits for signing at closings
- Worked a pipeline of 65-80 files per month, in own queue
Change of Circumstance Associate
United Wholesale Mortgage
01.2019 - 07.2020
- Process incoming work in a timely manner and within company timeframe and guidelines
- Input loan and clerical data accurately into computer
- Manage multiple team email inboxes
- Process internal and external requests that are in compliance with banking and lending guidelines
- Assist brokers over the phone and via emails with questions pertaining to changes and banking guidelines
- Worked a pipeline between 80-120 files a month
Client Customer Service
Bank of America, NA
09.2017 - 12.2018
- Multitask on the computer and phone while working in a fast past call Center Environment
- Answered between 50-60 calls a day
- Provide knowledge and information on Banking products
- Following a key metric to achieve a daily goal
- Take daily payments and deposits along with issuing refunds to clients via telephone
- Understand federal laws and regulations as it pertains to banking
- Offer additional products and features to current clients to ensure satisfaction with company
- Paid attention to detail while completing assignments.
Texas Refi Escrow Officer
Amrock
03.2012 - 07.2017
- Fulfill any title and lender requirements: order and calculate payoffs
- Order subordination agreements and satisfactions against property
- Prepared final documents for lender homes closings
- Generate, balance and obtain approval for HUD settlement statement
- Communicate with all parties (vendors, borrowers, mortgage brokers, lenders) throughout transaction to coordinate and complete signing
- Audit team member files to identify and improve HUD revisions
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Scheduled closing appointments for client or arranged for delivery of documents for out of area closings.
Education
Diploma -
Cabrini Highschool
Allen Park, MI06.2005
Skills
- Data Entry
- Clerical/Secretarial
- Administration and Management
- Organizational skills
- Proficiency in Microsoft Office, Excel, Outlook, and Teams
- Escrow/ Title Officer
- Organizational and filing skills
- Excellent Customer Service
- Ability to communicate effectively and professionally verbally and via email
- Conflict Resolution
Timeline
Clerical Specialist
Wayne County - Solid Waste/Environmental Services
01.2024 - Current
Front Desk Hotel Agent
Detroit Indigo
09.2022 - 01.2024
Escrow Officer
Doma Title
09.2021 - 08.2022
Refinance Escrow Loan Officer
MADISON SETTLEMENT SERVICES
08.2020 - 03.2021
Change of Circumstance Associate
United Wholesale Mortgage
01.2019 - 07.2020
Client Customer Service
Bank of America, NA
09.2017 - 12.2018
Texas Refi Escrow Officer
Amrock
03.2012 - 07.2017
Diploma -
Cabrini Highschool
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