Nyasha Jazzie

• Built and lead high-performance team focused on achieving sales and service goals.
• Developed strategic plans for day-to-day Branch operations utilizing daily huddles .
• Collaborated with internal business partners /wealth partners to deliver cohesive banking experience to customers.
• Utilized coaching and assessed employee performance and developed improvement plans
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Enforced discipline both on and off- work to lead team with highest personal standards.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment. 215% above goal before the end of the 3rd quarter .

• Promoted a diverse work environment , including diversity in terms of gender, race, ethnicity ,age ,sexual orientation and other dimensions .
• Engaged in community involvement which demonstrated U.S.Bank commitment to DEI by actively supporting community initiatives.
• Participated in meetings and events fostering an inclusive culture , gaining a better understanding and serving the needs of a diverse environment.

• Exceeded goals through effective task prioritization and great work ethic.
• Achieved consistent recognition as top sales performer and received extraordinary annual performance review year ending 2022.
• Promoted financial products by maintaining excellent service offering knowledge.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Balanced cash drawers and vault accounts on daily basis.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
• Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Resolved over 25 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

• Coded data from participant interviews.
• Observed participants and recorded results.
• Delivered information from script regarding surveys for on-demand phone project assignment.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Assisted with project planning and execution of research.
• Properly completed surveys by performing 30 before ending each call.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adhered to social distancing protocols and wore mask or face shield at all times.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Promoted products or services to each customer to consistently achieve referral targets.

Checked amount details and fraud markers for transaction papers such as checks and money orders.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Completed special procedures for customers such as ordering new checks, stopping payments etc

Monitored customer behaviors and upheld strict protocols to prevent theft of assets.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.

Reconciled cash drawer and resolved discrepancies.

Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.

Solved customer issues and disputes through careful research and active communication.

Managed branch vault, maintaining designated cash limits

Exceeded quarterly sales goals by 200%

Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.

Trained, oversaw new team members to strengthen performance and job expertise.