Nyasha King
Bronx
Summary
Dependable customer service representative with 4 years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Delta
08.2022 - 05.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 700 daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Visual Merchandiser
PepsiCo
12.2020 - 08.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
Technical Support Associate
Comcast
12.2018 - 03.2020
- Recorded help desk calls by documenting issues, solutions and closing tickets
- Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques
- Determined causes of network issues by troubleshooting using testing software and equipment
- Tracked inventory usage, documented discrepancies and maintained overall count
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement
- Performed inventory counts and ordered materials
- Oversaw shipping and receiving of inventory and supplies.
Customer Service Representative
Mr.Rooter Plumbing
02.2018 - 12.2018
- Assisted customers with Product or Service questions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assessed customer needs and upsold products and services to maximize sales
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
- Consulted with customers to determine best methods to resolve service and billing issues
- Evaluated customer account information to assess current issues and determine potential solutions
- Trained new employees in procedures and policies in order to maximize team performance.
Sales Associate
Kohls Dept. Store
10.2015 - 02.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Surpassed daily sales goals by cross-selling and promoting additional products
- Sold various products by explaining unique features and educating customers on proper application
- Helped a high volume of customers per day by responding to inquiries and locating products
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
Bachelor of Arts - Mass Communications
Brenau University
Gainesville, GA05.2024
High School Diploma -
Newton High School
Covington, GA05.2013
Skills
- Software upgrades
- Problem-Solving
- Relationship selling
- Brand promotions
- Inventory control procedures
- Documentation and recordkeeping
- Customer service
- Outgoing personality
- Process optimization
- Product organization
- Clerical support
- Microsoft Office expertise
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Email Administration
- Telecommunications
Affiliations
- American association for suicide prevention
Timeline
Ramp Agent
Delta
08.2022 - 05.2024
Visual Merchandiser
PepsiCo
12.2020 - 08.2022
Technical Support Associate
Comcast
12.2018 - 03.2020
Customer Service Representative
Mr.Rooter Plumbing
02.2018 - 12.2018
Sales Associate
Kohls Dept. Store
10.2015 - 02.2018
Bachelor of Arts - Mass Communications
Brenau University
High School Diploma -
Newton High School
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