Nyasha Munjeri Kapuya
Administrative Support Specialist
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Front Office Admin Clerk
Plan International Zimbabwe
05.2023 - 06.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined travel arrangements for executives, ensuring efficient itinerary planning and accommodation bookings.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
Temp Marketing Officer
Cell Insurance Pvt
08.2022 - 02.2023
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
Receptionist
Cell Insurance Pvt
03.2017 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Assistant
Cell Insurance Pvt
01.2014 - 01.2016
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
HR Secretary, Switchboard Operator, Temp P.A to the Chief Finance Officer
FBC Bank
01.2011 - 01.2014
Education
Executive Diploma - Supply Chain Management
Zimbabwe Institute of Management
Bachelor of Commerce Honors Degree - Marketing Management
Zimbabwe Open University
12.2019
Diploma - Business Skills
City and Guilds
12.2010
Skills
Planning and organizing
Stakeholder engagement
Administrative Support
Creativity and teamwork
Customer care
Office Administration
Computer Skills
SAP
References
Catherine, Nyamubarwa, Country Logistics Coordinator, 0773439128, Plan International
Timeline
Front Office Admin Clerk
Plan International Zimbabwe
05.2023 - 06.2025
Temp Marketing Officer
Cell Insurance Pvt
08.2022 - 02.2023
Receptionist
Cell Insurance Pvt
03.2017 - 07.2022
Administrative Assistant
Cell Insurance Pvt
01.2014 - 01.2016
HR Secretary, Switchboard Operator, Temp P.A to the Chief Finance Officer
FBC Bank
01.2011 - 01.2014
Bachelor of Commerce Honors Degree - Marketing Management
Zimbabwe Open University
Diploma - Business Skills
City and Guilds
Executive Diploma - Supply Chain Management
Zimbabwe Institute of Management