Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyasha St Arromand-Wells

San Antonio,TX

Summary

Dedicated and mission-driven Human Resources and Compliance Professional with over a decade of experience in personnel management, advocacy, and program leadership across military, government, and corporate sectors. Holding a Secret security clearance and a proven track record in optimizing HR practices, enforcing policy compliance, and leading teams in high-pressure environments. Skilled in investigations, risk mitigation, and case management, with a strong foundation in advocacy and regulatory compliance. Passionate about advancing fairness, integrity, and systemic improvement in support of both organizational goals and vulnerable populations.

Overview

7
7
years of professional experience

Work History

Human Resource Assistant

USAF, Basic Military Training
11.2023 - 12.2024
  • Managed the personnel processing pipeline for incoming and outgoing trainees, ensuring full compliance with Air Force administrative and data standards.
  • Maintained and audited records in case management systems, coordinating with leadership, medical, and training teams to support seamless transitions.
  • Resolved documentation discrepancies and updated assignments, ensuring 100% accuracy during a high-volume intake period.

Human Resources Manager

USAF Materiel Maintenance Support Squadron
02.2021 - 01.2023
  • Oversaw HR operations for 475+ employees, managing personnel records, benefits administration, and life insurance policies while ensuring strict regulatory compliance.
  • Conducted risk assessments and internal investigations into personnel issues, ensuring adherence to policies and ethical standards.
  • Directed employee retention programs by tracking eligibility for promotions, bonuses, and re-enlistments, directly supporting workforce development.
  • Led audits of personnel transactions to ensure data accuracy, preventing regulatory violations and maintaining organizational integrity.


HR Operations Coordinator

USAF Security Forces
08.2019 - 02.2021
  • Coordinated performance evaluations for 200+ employees, ensuring timely completion to support career progression and promotion eligibility.
  • Monitored compliance with medical readiness and drug testing requirements, issuing notifications and maintaining operational standards.
  • Processed leave requests, managed pay adjustments, and resolved payroll discrepancies to improve efficiency in personnel administration.

Customer Support Specialist

USAF Force Support Squadron
10.2017 - 08.2019
  • Delivered trauma-informed support to employees and families as a Casualty Assistance Representative, guiding them through benefits, resources, and critical administrative processes.
  • Resolved over 300 personnel record discrepancies, achieving a 98% accuracy rate and streamlining administrative workflows.
  • Conducted data analysis and prepared policy presentations for senior leadership, driving process improvements and enhancing compliance procedures.
  • Processed employee identification and benefits enrollment applications through a secure case management system, ensuring timely access to entitlements and services.


Education

Master of Science - Criminal Justice

Bellevue University
Bellevue, NE
01-2025

Bachelor of Science - Sociology

SUNY, Potsdam
05-2016

Associate of Applied Science - Human Resources Management

Community College of The Air Force
Montgomery, AL
04-2022

Skills

  • Microsoft office and docusign
  • HR policies compliance
  • Office administration
  • Case Management
  • Conflict Resolution
  • Policy Analyst and Research
  • Problem Solving
  • Program Management
  • Investigative Research
  • Leadership
  • Benefits

Timeline

Human Resource Assistant

USAF, Basic Military Training
11.2023 - 12.2024

Human Resources Manager

USAF Materiel Maintenance Support Squadron
02.2021 - 01.2023

HR Operations Coordinator

USAF Security Forces
08.2019 - 02.2021

Customer Support Specialist

USAF Force Support Squadron
10.2017 - 08.2019

Master of Science - Criminal Justice

Bellevue University

Bachelor of Science - Sociology

SUNY, Potsdam

Associate of Applied Science - Human Resources Management

Community College of The Air Force