Summary
Overview
Work History
Education
Skills
Timeline
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Nyasha Vera

Oxon Hill,MD

Summary

Dynamic leader with a proven track record at CODICE, adept in Business Administration and fostering Cross-Functional Teamwork. Spearheaded digital workplace transformations, significantly enhancing employee engagement and compliance with industry standards. Excelled in strategic planning and operational excellence, driving technology adoption and ensuring robust disaster recovery frameworks.

Overview

6
6
years of professional experience

Work History

End User Manager

CODICE
03.2018 - Current
  • Ensure digital workplace services comply with applicable policies and relevant regulations and laws, including but not limited to privacy, security, ethics, accessibility, and sustainability.
  • Manage the annual budget (operating and capital expenditure) to ensure consistency with overall IT and agency objectives.
  • Lead the development, publication, and maintenance of digital workplace architecture and framework and the roadmap for its future development aligned with business requirements.
  • Improve employee digital engagement with each other, customers, and business partners and utilize organizational change management best practices to drive technology adoption.
  • Establish disaster recovery and business continuity plans for digital workplace technologies.
  • Ensure digital workplace technologies comply with applicable policies and industry standards.
  • Develop procedures and processes to support and maintain digital workplace technologies. Define and manage workplace operations processes and tools.
  • Manage ITIL processes (incidents, service requests, changes, problems, etc.) for owned services and ensure processes are in place to escalate unresolved issues to higher-level teams

Education

Bachelor of Arts - Communications

National Bible College
06.1996

Skills

  • Business Administration
  • Workforce Management
  • Business Development
  • Marketing
  • Operations Management
  • Policy Implementation
  • Performance Management
  • Staff Development
  • Strategic Planning
  • Financial Management
  • Expense Tracking
  • Contract Management
  • Complex Problem-Solving
  • Performance Evaluations
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Product Management
  • Brand Management
  • Time Management
  • Staff Training and Development
  • Expectation setting
  • Verbal and written communication
  • Schedule Preparation
  • Sales Techniques
  • Sales management
  • Business Planning
  • Budget Control
  • Team Leadership
  • Negotiation

Timeline

End User Manager

CODICE
03.2018 - Current

Bachelor of Arts - Communications

National Bible College

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Nyasha Vera