Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nya Shaw

Yonkers

Summary

Dynamic healthcare professional with extensive experience at CityMD, excelling in patient service and team leadership. Proven ability in critical thinking and organization, enhancing operational efficiency. Certified in CPR/AED, I foster trust and empathy while addressing patient concerns, ensuring a positive experience in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CityMD: Urgent Care
Hartsdale
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Responded to and resolved customer questions and concerns.

Patient Service Representative

CityMD: Urgent Care
Hartsdale
08.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Pharmacy Technician

CVS Pharmacy
Yonkers
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Hostess

Cheesecake Factory Inc
White Plains
02.2021 - 11.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Sales Associate

Gap
Yonkers
07.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.

Youth Program Assistant

WJCS
Yonkers
06.2019 - 03.2020
  • Created safe, fun environment for children and teens attending special programs at the WJCS facility.
  • Assisted with youth development and other recreation programs to improve quality of camper experience.
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
  • Explained and enforced rules and regulations of the WJCS program.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Monroe University
New Rochelle, NY
08.2025

High School Diploma -

Lincoln High School
Yonkers, NY
06.2020

Skills

  • Ultrasound physics
  • Diagnostic imaging
  • Certified in CPR/AED
  • Organization and Prioritization
  • Microsoft Excel
  • Critical thinking

Certification

  • Sonography Principles and Instrumentation (SPI)

Accomplishments

  • President's Honors List (Fall 2024)

Timeline

Shift Supervisor

CityMD: Urgent Care
10.2024 - Current

Patient Service Representative

CityMD: Urgent Care
08.2023 - Current

Pharmacy Technician

CVS Pharmacy
11.2021 - Current

Hostess

Cheesecake Factory Inc
02.2021 - 11.2021

Sales Associate

Gap
07.2020 - 02.2021

Youth Program Assistant

WJCS
06.2019 - 03.2020

Associate of Applied Science - Diagnostic Medical Sonography

Monroe University

High School Diploma -

Lincoln High School

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