Ny’Ashia Williams
Chicago,IL
Summary
Versatile and dedicated, I leveraged my strong customer service and GPS navigation skills at AccuSwift Logistics to enhance delivery efficiency and customer satisfaction. Adept in teamwork and route management, I consistently ensured timely and accurate deliveries, contributing significantly to a positive customer experience and operational success.
Overview
8
8
years of professional experience
Work History
Delivery Driver
AccuSwift Logistics
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Janitor
Chicago Cubs
03.2024 - 07.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Cashier/Cook
WingStop
01.2024 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Wendy's
11.2022 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Package Handler
UPS
03.2022 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Cashier
Churches Chicken
02.2017 - 06.2017
- Assisted store entrants and quickly resolved their inquiries.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Johnson College Preparatory
Chicago06.2016
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Time management skills
- Problem-solving
- Clean driving record
- Loading and unloading
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Stocking and inventory
Timeline
Janitor
Chicago Cubs
03.2024 - 07.2024
Cashier/Cook
WingStop
01.2024 - 02.2024
Delivery Driver
AccuSwift Logistics
07.2023 - Current
Cashier
Wendy's
11.2022 - 04.2023
Package Handler
UPS
03.2022 - 06.2022
Cashier
Churches Chicken
02.2017 - 06.2017
High School Diploma -
Johnson College Preparatory
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