Summary
Overview
Work History
Education
Skills
Timeline
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Nyashia Young

Reading,PA

Summary

Motivated Client Service Representative with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, exceptional interpersonal skills, and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Client Service Representative

Berks Counseling Center
Reading, PA
01.2024 - 03.2024
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Collected payments for rent and co-pay fees for home and insurance billing.

Vehicle Support Specialist

Penske Truck Leasing
Reading, PA
04.2023 - 08.2023
  • Provided customer service assistance in the form of answering questions and resolving complaints.
  • Processed transactions for customers returning or exchanging rented vehicles.
  • Verified customer identification documents such as driver's license and insurance certificate.
  • Tracked mileage readings for each vehicle at start and end of purchase.
  • Ensured that all safety checks are carried out before renting out a vehicle.
  • Reported any mechanical issues or damages found during inspections
  • Collaborated with colleagues to ensure efficient operation within the department.

Remote Customer Service Representative

Concentrix
Reading, PA
03.2021 - 07.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

National Service Representative

Rentokil Initial
Wyomissing, PA
06.2020 - 02.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Strengthened customer retention by offering discount options.
  • Contacted customers about potential service upgrades, new services and account changes.

Customer Service Representative

Met-Ed
Reading, PA
12.2018 - 06.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

Agora Cyber Charter School
Remote
08-2018

Skills

  • Account Management
  • Meeting deadlines
  • Customer Support
  • Payment Processing
  • Complaint Handling
  • Microsoft
  • Excel

Timeline

Client Service Representative

Berks Counseling Center
01.2024 - 03.2024

Vehicle Support Specialist

Penske Truck Leasing
04.2023 - 08.2023

Remote Customer Service Representative

Concentrix
03.2021 - 07.2022

National Service Representative

Rentokil Initial
06.2020 - 02.2021

Customer Service Representative

Met-Ed
12.2018 - 06.2020

High School Diploma -

Agora Cyber Charter School

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