Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

NyAsia Barnes

Youngstown,OH

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated student interested in applying excellent communication and interpersonal skills to any job role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreen's Pharmacy
Youngstown , OH
05.2023 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Consulted with customers to resolve service and billing issues.
  • Improved customer service wait times to mitigate complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Determined accurate prices for walgreens customer services, consistently searching for deals and best prices.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Aside from being a cashier, I also helped on the floor with stock and maintenance.
  • Cleaned restrooms and work areas
  • Handled packages and other secondary orders that came to the store.

Team Member

Walgreen's Pharmacy
Youngstown , OH
05.2023 - 01.2024
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Monitored and supported proper electronic shelf label signage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Greeted customers and answered questions about products or services.
  • Organized promotional displays in accordance with corporate standards.
  • Maintained work area and kept cash drawer organized.
  • Organized back room storage areas to maximize space utilization.
  • Interacted with over 150 customers daily.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Answered phone calls to assist customers with questions and orders.
  • Checked expiration dates on all perishable goods before stocking them on shelves.
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash registers to process cash, check, and credit card transactions accurately.
  • Adhered to health codes while preparing food items for sale in accordance with state regulations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Rotated stock as needed to ensure freshness of product displayed on shelves.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed refunds and exchanges for unsatisfied customers promptly.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Performed price checks for customers' requested items using POS system or pricing guns.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Provided excellent customer service by addressing customer concerns in a timely manner.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted in unloading trucks of incoming inventory items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Received payment from customers and provided change when necessary.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Crew Member

Dunkin' Donuts
Youngstown, OH
09.2022 - 03.2023
  • Served orders to customers at windows, counters and tables.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Promoted food items, beverages and desserts to increase sales.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Provided quality customer service by adhering to company policies and procedures.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Made and served coffee, tea and fountain drinks.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Operated cash register and received payment from customers in cash or credit form.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Organized food items on serving trays and in carry-out packages.
  • Directed patrons to restrooms and other amenities within facility.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Operated cash register to process customer payments accurately and efficiently.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Kept customer and food preparation areas clean and well-organized.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

Education

Bachelor of Arts - Psychology

Youngstown State University
Youngstown, OH

Skills

  • Complaint Resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Scheduling
  • Multi-Task Management
  • Computer Proficiency
  • Conflict Resolution
  • Grammar
  • Retail Marketing
  • Receiving Support
  • High-Energy Attitude
  • Retail Sales Customer Service
  • Courteous Demeanor
  • Shipping and Receiving Understanding
  • Active Listening
  • Critical Thinking
  • Positive and Professional
  • Proofreading
  • Conflict Mediation
  • Customer Relations
  • Customer Consulting
  • Customer Service
  • CPR certified

Affiliations

  • I write short stories as a hobby
  • I also am a very avid reader

Accomplishments

  • While I got no recognition ss proof, My first semester of college I finished with an All A's 4.0 GPA

Certification

  • I am CPR certified
  • As a subcategory, I am also childrens CPR certified

Timeline

Customer Service Representative

Walgreen's Pharmacy
05.2023 - 01.2024

Team Member

Walgreen's Pharmacy
05.2023 - 01.2024

Crew Member

Dunkin' Donuts
09.2022 - 03.2023

Bachelor of Arts - Psychology

Youngstown State University

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NyAsia Barnes