Nyasia Brown
Summary
Experienced service professional with 7+ years in restaurants, hospitality, and customer-facing roles. Strong at upselling, maintaining high guest satisfaction, and performing efficiently in fast-paced environments. Known for excellent communication, reliability, and adaptability in both service and telesales settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telesales Representative
Creditsafe USA
Allentown, PA
08.2024 - Current
- Established rapport and communicated product value effectively to facilitate customer decision-making.
- Use active listening to identify customer needs and match solutions.
- Executed outbound calls to introduce credit-reporting products, enhancing business awareness.
- Organized call logs and follow-up lists to meet daily call goals consistently.
Server
Randall's Restaurant
Palmerton, PA
01.2023 - Current
- Provide fast, attentive service during high-volume shifts.
- Handle customer concerns, coordinate large tables, and maintain smooth shift operations.
- Assist new staff with menu knowledge and service expectations.
- Support small administrative duties including inventory notes and communication logs.
Server / Bartender
Saucon Valley Country Club
Center Valley, PA
03.2023 - 08.2023
- Delivered elevated service in a luxury private club environment.
- Facilitated banquets, member events, and large parties to ensure seamless guest experiences.
- Oversaw bar operations, including custom drink orders and closing procedures, to maintain service quality.
Server / Bartender
Copperhead Grille
Allentown, PA
06.2022 - 03.2023
- Oversaw bar and dining sections during peak hours, ensuring smooth operations and guest satisfaction.
- Managed bar and dining sections during peak hours.
- Delivered exceptional service to members and guests at private country club events, enhancing overall experience.
- Coordinated dining area setup and maintained cleanliness throughout service hours, supporting efficient service delivery.
- Handled cash/credit transactions with consistent accuracy.
Server / Bartender
The Melting Pot
Bethlehem, PA
07.2021 - 07.2022
- Provided fine-dining tableside service, enhancing guest satisfaction through personalized attention.
- Assisted in hosting and floor planning to optimize guest experience and service flow.
- Provided exceptional table service in a high-end dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining areas throughout shifts.
Server
Red Robin
Allentown, PA
08.2019 - 06.2021
- Delivered consistent guest service during high-volume shifts to ensure satisfaction and repeat business.
- Assisted front desk and seating operations while addressing customer inquiries to enhance overall guest experience.
- Managed dining room setup and cleanliness for optimal guest comfort.
- Maintained dining room setup and cleanliness to promote optimal guest comfort and enjoyment.
- Supported front desk, seating, and customer inquiry operations.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Telemarketing
- Upselling
- Customer Relationship Management
- Sales Reporting
- Customer Service
- Data Entry
- POS Systems
- Microsoft Office
- Google Workspace
- Time Management
- Conflict Resolution
- Micros
Certification
- Pennsylvania RAMP Certified
- Food Handler Certification
Timeline
Telesales Representative
Creditsafe USA
08.2024 - Current
Server / Bartender
Saucon Valley Country Club
03.2023 - 08.2023
Server
Randall's Restaurant
01.2023 - Current
Server / Bartender
Copperhead Grille
06.2022 - 03.2023
Server / Bartender
The Melting Pot
07.2021 - 07.2022
Server
Red Robin
08.2019 - 06.2021
High School Diploma -
William Allen High School