Nyasia Guzman
Self Employed Services
Manchester,CT
9
Years of experience
To receive the opportunity to work within a progressive corporation in order to gain the professional skills and experience necessary to conduct business and customer relations, and eventually benefit the productivity and growth of a rising company.
Work History
Sales Clerk
4 Months- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Maintained cleanliness and organization of sales area to enhance customer experience.
Board Member
4 Years 2 Months- Coordinated communication between departments to streamline issue resolution processes.
- Mentored junior representatives, fostering a collaborative team environment focused on continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Developed training materials that improved onboarding processes for new representatives, boosting overall efficiency.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Baby sitter
8 Years 7 Months- Supervised children during events, ensuring safety and engagement in activities.
- Developed age-appropriate learning activities to enhance children's social skills.
- Communicated effectively with parents regarding children's needs and progress.
- Managed schedules for multiple children, balancing activities and downtime efficiently.
Girl Scout
2 YearsEducation
High School Diploma
Skills
Point-of-Sale Management
Transaction Processing
Inventory Control
Microsoft Excel
Organization
Point-of-sale operation
Multitasking
Results-driven
Customer relationship building
Goal oriented
Customer relationship building
Interests
Painting
tattooing
drawing
Timeline
Sales Clerk
Dunkin Donuts Stadium Yard Goats
04.2026 - CurrentRead More
Board Member
Latino Fest USA
06.2022 - CurrentRead More
Girl Scout
girl scouts of America
01.2022 - 01.2024Read More
Baby sitter
Self Employed Services
01.2018 - CurrentRead More
Manchester Highschool
High School Diploma
Read More