Nyasia Parham
Atlanta,GA
Summary
Customer Service Representative with over 5 years of experience in enhancing client satisfaction through efficient case resolution and process streamlining. Proficient in Microsoft Excel, communication, and critical thinking, known for managing high-volume inquiries and exceeding service targets. Eager to leverage expertise in decision-making and data management to contribute to company success and improve service quality.
Experienced with providing comprehensive support services to clients in need. Utilizes effective communication to build trust and rapport.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource Assistance
Fulton County Clerk of Superior Court
06.2025 - Current
- Assisting HR managers with recruitment, record maintenance, and payroll processing
- Storing staff files, writing letters, and conducting other administrative responsibilities
- Maintain accurate compliance records and tracking tools.
- Handled 200 plus documents and emails per day.
- Assisted in developing training materials, fostering employee development and engagement initiatives.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assistance to the public employees for resources and information.
- Developed and implemented process improvements that increased efficiency in daily tasks.
- Developed and maintained comprehensive indexing systems for efficient information retrieval.
Tax Examiner
Georgia Department of Revenue
06.2024 - 05.2025
- Analyze tax returns, detect fraud, ensure accurate payments, manage high-volume cases efficiently.
- Prepare and review tax documents, maintain client records, handle customer inquiries professionally.
- Efficiently process tax returns, ensuring compliance and accuracy in documentation and communication.
- Scrutinize tax returns for compliance, identifying discrepancies and potential fraud to ensure accurate tax collection and maintain fiscal integrity.
- Analyzed tax returns for accuracy and compliance with state regulations.
- Conducted audits to identify discrepancies and recommend corrective actions.
- Reviewed financial documents to determine eligibility for various tax exemptions.
- Collaborated with taxpayers to clarify issues and resolve disputes efficiently.
Customer Service Representative
DHS Division of Family and Children Services
01.2022 - 06.2023
- Assisted clients with inquiries, enhancing satisfaction and resolving issues efficiently.
- Managed high-volume calls, improving response time and client engagement.
- Collaborated with team to streamline processes, boosting productivity.
- Utilized CRM tools to track interactions, ensuring accurate data management.
- Assisted diverse clientele with empathy, resolving complex cases efficiently. Streamlined processes, reducing wait times and enhancing client satisfaction.
Customer Care
Chime Solutions
02.2020 - 06.2021
- Managed customer inquiries, enhancing satisfaction and reducing response time.
- Resolved complex issues, boosting retention and fostering loyalty.
- Utilized CRM tools to streamline processes, improving efficiency.
- Collaborated with team to implement solutions, achieving measurable success.
- Provided empathetic customer care, resolving complex inquiries and enhancing client satisfaction. Developed expertise in problem-solving and conflict resolution.
Customer Care Specialist
Walmart Corporate Office
09.2018 - 03.2021
- Resolved customer complaints swiftly, enhancing satisfaction and retention.
- Improved customer care quality through regular feedback solicitation.
- Adhered to call guidelines, ensuring efficient service delivery.
- Identified customer needs through effective questioning and listening.
- Updated customer accounts accurately, maintaining data integrity.
- Streamlined customer complaint resolution process, significantly reducing average handling time and boosting first-call resolution rates.
- Delivered exceptional customer service by resolving inquiries and issues efficiently
- Collaborated with cross-functional teams to enhance customer experience initiatives
Education
High School -
Riverdale High School
Riverdale, GA01.2018
Skills
- Front desk
- Organizational skills
- Microsoft Outlook
- MS Office
- Recordkeeping
- Documentation
- Research
- Customer service
- Microsoft Word
- Databases
- Windows
- Microsoft Excel
- Data entry
- Communication
- Decision-making
- Critical Thinking
- Call handling
- Conflict resolution
- Adaptability
- Empathy
- Team collaboration
- Time management
Certification
Driver's License, Aug 2016 - Aug 2026
Timeline
Human Resource Assistance
Fulton County Clerk of Superior Court
06.2025 - Current
Tax Examiner
Georgia Department of Revenue
06.2024 - 05.2025
Customer Service Representative
DHS Division of Family and Children Services
01.2022 - 06.2023
Customer Care
Chime Solutions
02.2020 - 06.2021
Customer Care Specialist
Walmart Corporate Office
09.2018 - 03.2021
High School -
Riverdale High School
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