Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyasia Smalls

Bronx,NY

Summary

Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Branch Ambassador

Capital One
02.2024 - Current


  • Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
  • Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
  • Facilitated team communication to efficiently address client needs and resolve issues.
  • Mentored new team members, fostering a collaborative work environment and promoting employee growth.
  • Actively participated in ongoing professional development opportunities, staying current with industry trends and news relevant to the role.
  • Enhanced branch operations by implementing efficient processes for day-to-day tasks.
  • Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
  • Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.

Entrepreneur

House of C.A.K.E.S.
08.2022 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Managed financial aspects of the business including budgeting, forecasting, and cash flow management.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.

Cake Decorator/Baker

The Snackery Bakeshop
09.2022 - 11.2023
  • Managed material inventory and ordered new materials when needed.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Trained new employees on bakery methods and procedures.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Bakery Supervisor

Patisserie Vanessa
02.2018 - 03.2020
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Performed opening and closing duties for department.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Cake Decorator

Magnolia Bakery
06.2018 - 11.2018
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Cake Decorator

Whole foods
11.2015 - 02.2018
  • Make sure the customers are being taken care of and the department looks great at all times
  • Creatively decorate all cakes, tarts, and pastries as well as special order items
  • Assist with the production all mandatory bakery products (parfaits, cake slices, bars, cupcakes, etc.)
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.

Personal Shopper

Instacart
09.2015 - 05.2016
  • Communicate in a positive, professional manner with the customer using customer-preferred methodof messaging or phone
  • Select the highest quality produce and perishables
  • Accept and fulfill orders efficiently, accurately and completely based on store inventory to meetdelivery times
  • Assist other shoppers with orders as needed.

Baker

Whole Foods Market
12.2013 - 11.2015
  • Consistently provided professional, friendly and engaging service
  • Followed all safety and sanitation policies when handling food to uphold proper health standards
  • Packaged and labeled baked goods with accurate descriptions and ingredients
  • Filled out inventory and production sheets and informed head baker of stock levels
  • Routinely cleaned and maintained kitchen equipment and oven.

Baker

Make My Cake
02.2013 - 07.2013
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operatingmixer
  • Prepared and bake goods
  • Carefully and attentively took customer orders by phone and in person.

Education

Master of Science - Operation & Project Management

Johnson & Wales University
Providence, RI
04-2026

Master of Science - Food Safety

Johnson & Wales University
05.2024

Bachelor of Science - Foodservice & Business Management

Johnson & Wales University
05.2021

Associate of Arts - Culinary Arts

Johnson & Wales University
05.2012

Skills

  • Customer service
  • Decision-making
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Staff training and development
  • Verbal and written communication
  • Task delegation
  • Documentation and reporting
  • Project management
  • Operations management

Timeline

Branch Ambassador

Capital One
02.2024 - Current

Cake Decorator/Baker

The Snackery Bakeshop
09.2022 - 11.2023

Entrepreneur

House of C.A.K.E.S.
08.2022 - Current

Cake Decorator

Magnolia Bakery
06.2018 - 11.2018

Bakery Supervisor

Patisserie Vanessa
02.2018 - 03.2020

Cake Decorator

Whole foods
11.2015 - 02.2018

Personal Shopper

Instacart
09.2015 - 05.2016

Baker

Whole Foods Market
12.2013 - 11.2015

Baker

Make My Cake
02.2013 - 07.2013

Master of Science - Food Safety

Johnson & Wales University

Bachelor of Science - Foodservice & Business Management

Johnson & Wales University

Associate of Arts - Culinary Arts

Johnson & Wales University

Master of Science - Operation & Project Management

Johnson & Wales University

Similar Profiles

CREATE PROFILE